Hey everyone.
Like the title says, I missed my earlier flight from Florence to Madrid due to my email confirmation from Iberia displayed the wrong time (as a such will also be missing a international connection). I have already talked with them on the phone and they have acknowledged the mistake and asked for my contact information so that the rebooking department gets in contact. My question is in regard to what I am going to get back. Will it simply be a change of flight or can I expect money/Avios compensation and/or class upgrade?
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Como dice el titulo, perdi la primera parte de mi vuelo que era Florencia a Madrid puesto que en el email decia la hora incorrecta de vuelo (y por perder ese vuelo perdere tambien una conexion internacional). Ya hable con ellos por el telefono y confirmaron que el error fue del sistema y que el departamento de cambios de vuelo se estaria poniendo en contacto conmigo. Mi pregunta se refiere mas a que recibire a cambio. Simplemente me cambiaran el vuelo y ya esta o puesto esperar/pedir compensacion en la forma de dinero/Avios y/o una mejora de clase en el nuevo vuelo?
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Update: Rebooking department called after 2 hours, allowed me to choose the new flight in the same tier it was previously bought. (this was a non-refundable ticket btw) Decided to depart from a different airport instead of Florence as it would result in a better flight overall. Lastly, was told to open an official report with Iberia as they acknowledged this was an error in their system for which they were at fault.