r/FuckZepto

MmMy 18yo brother was brutally assaulted by a mob of 20 people on his FIRST DAY at Zepto (Lingarajapuram, Bangalore). He was beaten and his face was scratched for refusing to join an "order-blocking" sca

As a long time follower of this group I was skeptical when I bought a creatine jar with good discount and it had a sticker on the mrp and expiry label area. I peeled it off and lo and behold it had expired last month already ( 03/2026). It was very dim I had to shine light on it and look closely to notice. I complained and they took a return for it

Also additionally I bought a whiteboard. They sent wrong dimension. I applied for exchange. Wrong again. Finally refund.

Overall 4 zomato rider trips wasted and I was stuck at home to wait for exchanges and refunds to ultimately get nothing.

I ordered milk today evening and when I boiled as soon as it was delivered it got spoiled, now when I ask for a refund they just refuse to issue refund.

Hey! 👋

We’re trying to understand how students like you use apps like Blinkit for food and daily essentials. This quick survey (just 2–3 mins!) will help us figure out what’s working, what’s not, and what we can improve.

Your responses will directly help us come up with new features, better options, and initiatives specifically for students — so your input actually makes a difference. Thanks for helping us out! 🙌

https://forms.gle/sxPhs1sTAvcC6mV26

PS: This is completely anonymous — your honest answers really help us improve. Please don’t hold back 🙂

For the first time, I had ordered from Zepto cafe because I had exam the next day and I needed to sleep early for it. I ordered ahead of time around 6 pm. Everything seemed fine till the delivery driver kept going back to the warehouse, he’ll go one straight line and then come back, he’ll go one line and then comeback, and suddenly it said “high demand” and I really tried to be patient but my pg closes early and I can’t just come out like that even for food. So I contacted the chat box to cancel the order but they didn’t seem to understand and so I had to take action in my own hands 💔it was already around 7:50 and then it turned 8 and my pg would close. After talking to the customer support team, they cancelled the order, and so I was relieved and went back to studying, then I see again, “arrived at location” all of a sudden and he started calling me again and again, and so i picked up and said “I had cancelled the order” and then he said ok and then cut the call. But then again and again I got calls. I’ve never been this annoyed at a food delivery app before.

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So I worked as a Zepto rider about a year ago. Paid ₹1000 as a security deposit.

Fast forward to now, still no refund.

Raised a ticket → they marked it “RESOLVED” and sent me a farewell speech like I just retired after 20 years of service 💀

“Thank you for your contribution… we appreciate you…”

BRO WHERE IS MY MONEY???

No proper process for ID deactivation. No clear refund system.

I even visited the Zepto store 4 TIMES — nobody has a clue how security deposit refunds work.

When Zepto sends payouts, they update via SMS/WhatsApp.

But for deposits? Complete silence. No update. Nothing.

₹1000 might not be huge for them, but for a student it matters.

Anyone else faced this?

How did you actually get your deposit back, or is this just gone?

#zepto #deliverypartner #scamalert #riders

Received the paneer packet with a hole and liquid leaking out. Tried customer support but their ass AI kept closing the chat. But when I chose missing Item refund was processed instantly.

Got this weighing machine, where the readings are inaccurate.

Wanted to exchange it, but Zepto asks me to come back after 30 mins, citing “high demand”. Why the fuck? There was there no “high demand” while placing the order. Even if a delivery partner isn’t available, take the exchange request and deliver it after 1 hour. They just want to shoo away the customer and hope they don’t remember to exchange it after 30 mins.

i actually contacted them on the 4th day, when i noticed that. Guess i should've known better. is there any hope? any help? or do i just go cry in a corner?

I won this coupon in a game over zepto but when I'm trying to redeem it ... It's showing your cart is not eligible.. and instead of 75% discount a coupon with 30% discount is getting auto applied

Does anyone know what's the issue ?

So I tried working at a Zepto dark store thinking I’d at least make something decent this summer.

Reality? Absolute joke.

First thing — they don’t even give flex workers an HHD device (the barcode scanner). So what happens? I have to use my own personal phone to scan every item. My battery, my data, my device… just to earn below minimum wage.

And when scanning doesn’t work? The supervisor casually tells me to manually type 8–10 digit barcodes for like 15 SKUs. Imagine standing there entering long numeric codes again and again while orders pile up. It’s not just inefficient, it’s straight up disrespectful.

Also noticed clear discrimination — full-time workers get proper devices, smoother workflow. Flex workers? You’re basically treated like disposable labor. Never even got to use the actual scanner once.

After 2 hours of work → ₹50.

₹50.

For draining my phone, my time, and my sanity.

I’m not even here expecting luxury, just basic tools to do the job. If the company can’t provide that, why even hire?

Honestly feels like they’re outsourcing operational costs onto workers themselves.

Anyone else faced this? Or is this just how Zepto runs everywhere?

At this point I just needed some money to start investing early, but this ain’t it.

TL;DR:

No scanner → forced to use personal phone

Manual barcode entry like it’s 2005

Flex workers treated worse than full-time

₹50 for 2 hours

Never again. At this point I would work as a majdoor better