Extremely Poor Quality & Zero Accountability – Zepto
This has easily been one of the most frustrating grocery experiences I’ve had.
I’ve ordered musk melons from Zepto four separate times, and every single time the quality has been unacceptable. Out of 8 melons delivered, all were raw, tasteless, and clearly not ready for consumption. You don’t need to be an expert to know when fruit is being shipped without any quality checks.
What makes this worse is the complete lack of accountability. I reached out to customer support multiple times, and instead of resolving the issue, I was given a ridiculous response blaming me for sharing the OTP with the delivery box. How does that even relate to receiving inedible fruit? The problem is product quality, not delivery confirmation.
There has been no meaningful resolution, no ownership, and no effort to fix a recurring issue. It feels like once the order is marked delivered, the customer is on their own—no matter how poor the product is.
If Zepto cannot ensure basic quality checks for fresh produce, they shouldn’t be selling it at all.
Bottom line:
Unreliable quality, poor customer support, and zero accountability. I would strongly advise others to avoid ordering fruits from Zepto until they fix their supply chain and support systems.