
Just got this email from Adobe
Do I need to worry about this? Has anyone else received an email about account sharing?

Do I need to worry about this? Has anyone else received an email about account sharing?
I’ve been dealing with this for days now. Adobe has cancelled my subscription and locked my account because of non genuine products?
How can that even be possible when I subscribed directly from their website and downloaded all programs through creative cloud manager. I’ve been charged for two months, one back in April when I signed up, and one a few days ago this month on a student plan. I gave them my student ID, transcripts, and class list. It even says on the terms that any documentation within the last 6 months is considered CURRENT, so they’re not out of date.
I have both receipts from them. I chatted with their agents on through the chat portal, and I even called them. I’m getting the same response that since it’s been escalated already they can’t do anything. They also said that if I want a refund for this month I need to dispute it with my bank. I’m supposed to get a call from a supervisor who I assume is just going to tell me the same thing.
This is actually insane. How can I be punished for following the rules.
Recently, After Effects has had a lot of drawbacks, such as Adobe CC arbitrarily rewriting the hosts file, the fact that the only option is an extremely expensive subscription, and its slow startup speed making even simple video editing cumbersome. So, I decided to create my own alternative as free software.
This app also includes a feature that lets you record your desktop screen with sound.
So you can record something and immediately start editing it right away.
You can also easily use 3D models (.glb) in your videos. (Sketchfab is my top recommendation to get free 3D models)
https://reddit.com/link/1t8v3dp/video/hbxdkm16780h1/player
This app runs extremely fast and has a download size of only about 3MB (Windows version).
Download KiriVid: https://beta-japan.com/exis/p/kirivid/
This app supports the following features:
🟩 Easily record your desktop screen with audio
🟩 Record from webcam and microphone
🟩 Export to .mp4/.mp3/.webm/.gif/.webp/.apng
🟩 Supports dual monitors: record a specific screen or all displays simultaneously
🟩 Supports 4K and even 8K video output (with upscaling functionality)
🟩 Crop and edit recorded footage
🟩 Advanced video-editing features similar to After Effects
🟩 Supports 3D images and 3D text, with camera and keyframe control
🟩 Includes a variety of built-in animation templates
🟩 Overlay GIF animations onto videos
🟩 Convert videos to .mp3 with customizable audio quality
🟩 Supports GIF and WEBP export
🟩 Supports importing 3D models (.glb) to overlay over recorded videos
🟩 Supports animations and motion for imported 3D models
🟩 Adjustable FPS output and audio quality (up to 768kbps)
🟩 Grouping Feature(More intuitive than the Pre-compose in AE)
🟩 Can bulk-generate subtitle texts from .srt files (you can create .srt files with RX-01 player )
🟩 Save project files and presets
I'm so tired of Lightroom. I love the features and UI, but man…the software quality is insane. And not in a good way.
There's not a single release I can remember that came without new bugs, and I hate that I'm actually paying money for this subscription. I swear I've seen it all:
- Opening an edited photo and all edits are gone
- Opening masks and a random mask disappears
- Sliders showing old values after pasting a preset
- Presets applying partially when pasted
- Progress bars not working
- Slider not working
- Shortcuts stop working
- No cursor in the remove tool or masks
Some of those bugs are just annoying, and I can work around them, but a professional tool like Lightroom should never ever drop edits or parts of an edit.
Please Adobe, get your stuff together. If I can find a new bug after five minutes of usage, then your QA teams should find them, too. You literally have to count bugs per minute in this tool. Lightroom would be such a great tool if it would actually work.
/rage
I was editing a standard legal brief when the new AI Assistant sidebar popped up unprompted and said: "I noticed you've been working on this for six hours. Based on your erratic cursor movements and the amount of times you've deleted the word 'hereby,' I’ve drafted a resignation letter and scheduled a therapy appointment for you. Also, your subscription fee is increasing by $5 because I’m doing the emotional labor now."
I tried to close the window, but it just asked if I wanted to "Summary of my Failures" instead. Between the ghost in the machine judging my life choices and the fact that I’m paying a monthly fee to be bullied by a PDF, I am at my breaking point.
Does anyone have an editor that just... displays the text? No AI life coaches, no cloud-based judgment, and definitely no monthly ransom? I’m ready to print everything out and use a typewriter.
EDIT: Okay, fine, I added some drama to make it funny but in reality here's what happened 🤣: I was actually in the middle of a complex contract revision with a ticking deadline, and an intrusive Adobe AI prompt popped up, covering up half my text, aggressively asking if I wanted to use Generative Fill to "spicen up my legalese." When I tried to close the sidebar, it froze Acrobat, and I lost 15 minutes of work during a force restart. So no, it didn't call a therapist, but it definitely made me need one. The bloat is still real.
I finally got out of Adobe’s cancellation fee trap.
I recently subscribed to Creative Cloud Pro and honestly thought “annual, billed monthly” meant I was paying monthly and could cancel like a normal monthly subscription.
Nope.
When I tried to cancel, Adobe wanted an early termination fee. Apparently “billed monthly” does not actually mean monthly in the way most normal people understand it. It means you are locked into a yearly contract, but they take the money from you every month.
First, support asked why I wanted to cancel. I told them I had finished studying and no longer needed the subscription.
Then they offered me 2 free months to stay.
I declined. I told them I did not want free months, a discount, or some retention offer. I wanted to cancel without paying an early termination fee, because I did not feel the 12-month commitment and cancellation fee were made clear enough before purchase.
I also mentioned that I am a Norwegian consumer, and that key information like total price, contract duration, binding period, and cancellation terms must be clearly presented before purchase under consumer law.
After that, they cancelled my plan and refunded me NOK 296.25.
So yeah, if Adobe tries to charge you to leave, do not just accept it. Push back. Stay polite, but be firm. Say you do not accept free months. Say you want the early termination fee waived. Ask them to escalate the case if needed.
The wild part is that this should not even be necessary. A company should not be allowed to make a subscription look monthly, then punish people for leaving.
Fuck Adobe’s subscription model.
​
The latest update is a total disaster. The UI is a labyrinth, the AI won't stop nagging me, and it keeps hanging on my larger documents.
Before anyone suggests it: yes, I’ve already tried PDFgear and a bunch of the "lightweight" editors. They’re fine for basic stuff, but they completely choke on the 1.5GB legal files I handle. They either crash instantly or the OCR is too weak for professional redaction.
I'm paying a premium monthly fee for a tool that is actively making my job harder. Has anyone found a heavy-duty desktop alternative that stays local and doesn't feel like a social media app?
Edit: I found an older version of acrobat (DC 2024) key online. This solved my problem! Google adobe keypunch to take a look if you're interested.
I literally cannot believe that in 2026, this is where Adobe has buried Paragraph Styles.
Ummm, humans have been publishing -- for THOUSANDS of years -- and Adobe doesn't even have the human decency to make it easy, fast, and efficient?
Also, what does it say about human nature and commerce, that a better user interface won't sell as well? Do we just all hate ourselves? Do we need tasks that could be simple to be complex so that people can have jobs when they know where hidden little plus signs and dialog boxes are?
Why do we let poor user interface design hide behind what losers call "a learning curve?"
Also, Microsoft Word is getting worse and worse and worse. But we're stuck. Slightly better tools pop up and I guess get bought or crushed by "the big players," and we all wind up losing.
I work with sensitive legal documents. With the latest update Adobe keeps pushing their AI assistant and I do not trust them with my clients data on their servers. Between the privacy nightmare and the monthly fee I am completely done. I need a desktop PDF editor that stays completely offline handles heavy OCR and true redaction and does not require a subscription. What is everyone switching to.
Edit I solved this by grabbing a lifetime license for a version of Acrobat Pro that does not force the AI cloud features. I just searched online to find a permanent key for DC 2024 in a cheap price (google adobe keypunch to take a look).
I can’t remove my cc to this shitty app. Do I really have to pay to cancel it all again? Because it said that if I don’t, the bill would still be continuous even though I’m not using it. Help pls.
Seriously how does this even happen. I signed up for a student plan one month ago, gave them my student ID and class list/ Transcript/ whatever to verify. I did use a personal email because that’s what I want it associated under but I do have a edu email. And I signed up through their website. So no sketchy product keys.
I thought it might be a phishing email trying to get me to log in, so I went on the site directly, contacted support and it’s legitimate. Support hit me with “we’re going to escalate this, and we’ll get back to you in 2-3 business days”.
My portfolio is hosted on Adobe Portfolio and there’s a pending charge on my card for the new month which started today. I have until the 23rd to get my plan restored or I lose access to my Portfolio. Has anyone else delt with something like this?? It’s such a headache. I don’t know what more they want from me.
so i use linux right? and i use premiere too (i know dont call me a smartass for using linux)
and i try to install premiere right? well.. they give me the MAC DMG. AND THEN I CONTACT THE STUPID FUCKING ASS AI. I ASKED THE AI TO ASK THE DEVS TO MAYBE MAKE A PREMIERE LINUX. THE AI SAID FUCKING THAT DOESNT WORK. I SPEND 25 BUCKS FOR A PAPERWEIGHT NOW. BECAUSE ADOBE DOESNT WANNA MAKE THE ENTIRE CREATIVE CLOUD APPS ALSO FOR LINUX. LINUX IS ALSO A OS BUT FOR ADOBE ONLY SHITDOWS AND MACOS EXISTS. I HOPE ADOBE SEES THIS BC IM DONE.
As the title suggests, this latest update is awful.
Every time I edit a photo and then move on to edit another one, the previously edited image somehow copies over and replaces the new photo I’m working on.
As you can imagine, this becomes incredibly frustrating when cycling through multiple edits, especially when it results in losing work altogether.
To make matters worse, all of this comes with an extortionate monthly subscription fee.
Time to leave Adobe.
What are the best real alternatives to InDesign and Illustrator?
I’m done with the subscription trap, the bloated apps, the constant updates, and the feeling that everything is getting worse while costing more.
I’m looking for serious alternatives, not toys.
For InDesign, what is the best option for professional layouts, pitch decks, print documents, proposals, and brand presentations?
For Illustrator, what is the best option for vector work, logos, simple graphics, icons, and brand assets?
I’ve heard people mention Affinity Publisher and Affinity Designer, but I’d like to know from people who actually left Adobe and use these tools daily.
What works?
What breaks?
What do you miss?
What would you recommend to someone trying to fully cut the cord?
Thanks in advance
I've been trying to cancel my plan for ages. Literally ages. Each time throughout years when I tried to cancel it, their page with the cancel button would just magically not load. Never. When I contacted support I would always be fed with propositions of upgrading without any help to cancel my plan. It took me more than a year to cancel it and they charged me 30€ just to do so.
Never ever use official Photoshop services.
For two days I attempted to use Adobe's web portal to cancel my 1TB photo plan. Mysteriously, the final step of the cancellation workflow was the ONLY one on the site that wasn't working. So, I used the chat feature. They didn't make that easy, either. But I did it. I cut those fuckers off. It really pisses me off when they ask for a reason I am cancelling. Here's the entire chat for others who are thinking about cancelling. This is what you can expect.
====================================
Today, 6:54 AM
Privacy Notice & Disclaimer
By using this chatbot, you acknowledge and agree that any personal information you provide in the chat may be collected, used, analyzed, disclosed, and retained by Adobe and its service providers, in accordance with the Adobe Privacy Policy. Please do not enter any sensitive personal information (e.g., financial or health data).
You said:
cancel my plan
You said:
Creative Cloud Photography plan with 1TB
You said:
No! The page won't load. Cancel it!
You said:
No, chat with an agent
You said:
Cancel the plan
You said:
Creative Cloud Photography plan with 1TB
You said:
Chat with a person
You said:
Chat with a person
You said:
Cancel my Creative Cloud Photography plan with 1TB plan
Adobe Virtual Assistant said:
I see you have more than one plan. Which of the following plans would you like to cancel?
Adobe Virtual Assistant said:
Cancel your Creative Cloud Photography plan with 1TB plan at account.adobe.com/plans/D2BECA050D31ABB54BAA/cancel-plan
We'll send a confirmation email when you complete the process.
Were you successful?
Adobe Virtual Assistant said:
Since that didn't seem to help, are you interested in learning more about refunds, cancellation policies and fees?
Adobe Virtual Assistant said:
To get you to the right agent faster, please tell me more about why you are canceling.
You said:
Cancel my Creative Cloud Photography plan with 1TB plan
Adobe Virtual Assistant said:
I see you have more than one plan. Which of the following plans would you like to cancel?
Adobe Virtual Assistant said:
Cancel your Creative Cloud Photography plan with 1TB plan at account.adobe.com/plans/D2BECA050D31ABB54BAA/cancel-plan
We'll send a confirmation email when you complete the process.
Were you successful?
Adobe Virtual Assistant said:
I’m sorry we weren’t able to help with that. If you’d like, I can connect you with a human advisor.
You said:
No
You said:
Cancel my Creative Cloud Photography plan with 1TB plan
Adobe Virtual Assistant said:
Please stay with us while we try to connect you with an advisor.
System said:
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
System said:
You are now connected to Mukhtar, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
System said:
Mukhtar has joined the conversation
Agent said:
Mukhtar
Hello *** ***, I'd be happy to help you today, let me first pull up your account information and access your details.
[Auto generated]
Agent said:
Mukhtar
May i know how can i help you?
You said:
Just cancel the plan
Agent said:
Mukhtar
May i know the reason?
Agent said:
Mukhtar
May i know why do you wish to cancel i?
Agent said:
Mukhtar
In order to cancel the plan we need a reason to put there
You said:
Because I want you to cancel the plan.
You said:
Because I said so
You said:
Because it's my money
You said:
Pick a reason. Any reason.
You said:
Because the sky is blue.
You said:
Because it's Friday.
Agent said:
Mukhtar
I am sorry this is not something i can put there we need a valid reason to put there
like if you are getting it from office or you are moving to a different country or switching plan planning to join later
You said:
Because Adobe's abusive customer practices are no longer acceptable and this chat is further proof of how you treat human beings like cash flows. I can't even cancel through the web page. I have to call in and deal with this BS. I am a dissatisfied customer.
Hey all,
Attempted to log in to use light room for the first time in months. It makes me go through all the steps but ive changed my phone number since the last log in and cant remember my password.
From what I can gather, this means ive now lost 9 years of work because there is no possible way I can access it. All because I forgot my password and changed my phone number?!
Please someone tell me theres a way to do this. The website says email them, cancel the subscription and make a new account. Can they do this? Have they actually fucked me?
Thanks
I had Adobe Acrobat DC on my cpu for years and it worked perfectly fine with pretty much all the features I needed. I made the mistake of downloading the newer 64-bit Acrobat version because I needed Fill & Sign, and it completely overwrote my old DC version and now wants subscriptions for features I previously had access to.
I’ve since uninstalled the new version, but I cannot for the life of me find my original Acrobat DC installer/version to reinstall. Any advice or assistance would be greatly appreciated!