r/CrunchGym

Is there anybody else I can speak to hire up on the lack of customer service of my friend trying to get a hold of the personal trainer manager? She has been trying to get hold of him for the past two months. Emails; phone calls; in person asking for him. The staff “apparently” is leaving messages for the guy but has not heard anything. She has been trying to confirm when her contact is ended and the auto payment to be done. However, she has been told that the contact ended on the 14th of April but yet she has been charged. She tried to contact the headquarters from Crunch but they automatically send an email that she needs to contact the home gym.

so when i first got the crunch membership i went for the $10 commitment plan. however something came up where i needed to cancel it so i called someone at the front desk to move me up to the $15 no commitment plan. they said i would just have to pay the difference which would be $15. then when i went to the gym to talk to the manager they’re saying im locked in for 2 months and i need to pay $99 including the two months and the annual fee. like i just joined. and also someone failed to mention that i had to pay that much despite me trying to cancel it the first month. they’re locking me in to pay the annual fee. what should i do? should i dispute the charges to my bank once they start charging me

I enrolled at Crunch in 2025 and paid for 12 months upfront to take advantage of a promotion that offered an additional 6 months free (18 months total). This was published on their website/printed materials and mentioned by several membership staff.

But as soon as my Crunch account was created, I saw the membership expiration date was in 12 months. After several calls/emails between June-September 2025, they confirmed in writing that my membership was valid for 18 months and the contract would be updated after they resolved a “back end issue.”

We’re now nearly at the 12 month mark and my account still hasn’t been updated. I’ve replied to the thread every month or two and have barely gotten responses, including from the general managers at my local locations. At this point, I’d be happy with either a formal extension or a refund for the 6 months excluded from my contract ($500).

How should I handle this from here? Is it worth filing a chargeback for undelivered services if they cancel my membership after 12 months? Is there somewhere else I should reach out to try to get this resolved?

A brand new Crunch gym opened in my area last month and today I took an upper body class. Throughout the entire class, a man who didn't work for Crunch but looked like a partner or friend of the instructor filmed the entire class. He did a lot of close up videos of her instructing but also filmed everyone in the class and every portion of the routine. When he wasn't filming, he was just in the back watching.

Then near the end of the class, the instructor talked about supplements she was selling and how she could give us special pricing. I wasn't really listening but it didn't sound like the supplements were affiliated with Crunch and more like an MLM side hustle.

I was disappointed by this experience because this is one of the only classes that fit my schedule, but it just felt kind of off.

I applied to the front desk associate a few days ago and I got in an invitation for an interview but before I even consider, I’m just curious is it a decent job to work at if you’re still in school? I hear mix reviews from many people and I just wanna get more opinions before I fully go for it.

Hello all,

I’m in a weird situation. I have had a problem with a coworker whom I’ve reported for harassment. We were on good terms at a certain point but then this particular coworker changed the gym he used and changed the time he started going to the gym because he knew from when we friendly with each other . After I reported this coworker for repeated harassment, he changed his habits now to go to the gym I go to at the same time. Is there anything I can do about this in the crunch policy? I’m really frustrated and just want to be left alone.

Crunch announced they are building a gym near me back in October and still haven’t broken ground. Is this normal ? I’m really excited to sign up, tired of driving far to planet fitness.

My local crunch opened up and it hasn't hit the 30 day point for my free membership. I plan on continuing the membership after the free 30 days, but I'm thinking of changing my payment method after I found a $9-something charge on my credit card from them. The terms of the membership is the annual fee and the monthly with is around $12 including the processing fee so I knew it couldn't be either of those two. Emailed them and they asked me if I bought anything in-store and I 100% did not. Had no idea they could just use my card on file for the things they sell willy nilly like that. Not too worried by the charge since I already told them I didn't purchase anything and I plan of doing a chargeback if that doesn't work out.

The whole situation just makes me wonder if there's a safer payment method or if I lucked out choosing credit card since I can just do a chargeback. Understand that it's probably better to switch to another gym but the next gym out is 20 minutes away from me.

Hi all so I've been going to the community gym for a few months now paying $20 a month and it's been nice, It's normally empty and calm but there are only 1 of each machine, with not much variety, and it's just small in size too.

I recently went to a crunch that's even closer to my house and I want to get a membership there. I want the base plan but I can't get the enrollment fee removed with the promo code unless I do the commitment version. What does that do, I've tried reading for the difference between that version and the no commitment version but I can't really tell. Am I still able to cancel whenever I want? I always hear people having problems with that.

Would I be better off doing the peak plan? I wouldn't really be using the classes, which seems to be the only difference between this and the base plan, and I would still have to pay the annual fee so it would be way more than what I'm paying for my gym now, even though it would be an upgrade gym wise. I've heard you can get the enrollment fee waived if you go in person but I want to be able to take my time and read though everything because they notoriously like to hide information and I'm not good at standing my ground in that type of way.

I guess I'm mainly trying to ask if it's worth getting the peak membership just to get the no commitment version or if I should just stick with my gym?

Side information: the main reasons I'm wanting to switch are; the community gym is about 15 minutes from my house while the crunch is about 5, there are way more types of machine in crunch and multiple of them at that, although there are more people in crunch, it is also about 5 or 6 times the size of my community gym so I feel it cancels out, and my friends go to this gym so we could meet up and workout together sometimes.

I have the 25 dollar tier 2 Peak membership, and I was wondering if I could bring a friend. I know the Peak Results gives you bring a friend every time, but I was informed that you could bring a friend a couple times a month with the one that I have. Is this true? If yes, how often can I bring one?

Hey so I been trying to book my dad crunch kickoff promo for him but every time I go and do it, it keeps saying Multiple accounts found when he only has one account. Does anyone know how to fix this?