r/CrumblCookies

for context - i am an employee at crumbl, and this announcement was just posted like 5 minutes ago LOL

I feel like I’m gonna throw up. I got a 6-pack of Crumbl because I loved the lineup this week for the first time in a while.

Went to take a bite of the cookie dough cookie and realized one of those black dots was not in fact a chocolate chip, but what looks like a BABY COCKROACH. It was also still moving and very much alive.

Does anyone know how to go about getting a refund on the Crumbl app. I ordered directly from the app and don’t see an option to report anything wrong with the order. Am I supposed to call/go into the specific store it was ordered from or should I contact Crumbl support?

Update: y’all don’t worry I tossed the box in my apartment dumpster. I just like to avoid food waste as much as possible but it’s not worth the risk.

Update #2: I contacted the specific store (For anyone in the Denver area, this was the Cherry Creek location.) and they told me to email them with an explanation and the photos and that the owner would review it and get back to me.

Update #3: I will let you know what the store says when they respond, I would be shocked if they didn’t give me a refund so I’m not too worried about that. I wanted to add that I did order from a delivery driver, so it’s always possible that it came from his car. Unfortunately there is no way to know for sure. I will probably still make a report with the health department just to be safe. I feel like that’s the right thing to do to help keep everyone safe as roaches can spread disease. If the Crumbl isn’t roach infested then they shouldn’t have much to worry about. Unfortunately if it does end up being from the delivery driver I don’t know if there’s much I can do about that.

More announcements to come after the CEO notes..

Disclaimer- I am an employee and make my own cookies. Reviews are based on how we test and sell them.

Well this sure is a beige week…

Cookie dough 🍪 5/10 - how many times is this cookie going to be on the lineup… my god I am bored. Every time we have this one now, I think it’s going to be like the Kardashian version, and then it’s not. I have always found the frosting for this original version off putting and almost rancid tasting. The molasses extract is so potent and in this, unbaked form, it’s funky. The base cookie is boring, a brown sugar cookie, and there needs to be lots of little cookie dough bites for this to feel worth it. Boring… and I forgot the mini chips on mine again lol

Banana bread 🍌 8.3/10 - ohhhh yes, this one is a favorite of mine. It’s soft, sweet from the real bananas, and made better with a vanilla cream cheese glaze and cinnamon streusel. The streusel is the same as sticky bun, which is my second favorite cookie of all time, and unfortunately that one is in the graveyard. I wish the cookie itself was heavier on the spices though, definitely needs more cinnamon and a dash of nutmeg. And even better would be the addition of some chocolate chips in the base! Without the glaze and streusel, it’s very boring and bland. Surprisingly, I’m glad it’s not a frosting on top, because it would have been too heavy since the cookie itself is very dense.

Toffee cup 🍮 8/10 for taste 1/10 for dessert style - yeah I’m surprised I enjoy a cup item.. I just can’t resist toffee desserts no matter what form they are in! I remember enjoying the original toffee cake too, and I miss the chocolate toffee cookie. The cake layers are pretty dry, even when soaked in milk, but luckily the vanilla caramel mousse and caramel sauce in between the layers helps out the lame cake in between, which is a shame because a good ‘better than sex’ cake has rich fudgey cake layers.. but this is crumbl we’re talking about, so the cakes suck. The vanilla caramel mousse is absolutely the star of this dessert. It’s both rich and refreshing, imagine if they used this on the snickers cookie instead of the regular frosting! There’s also crunchy toffee bits in between which help give it some texture. I just hate the act of eating these cup desserts. I can’t cut a nice slice of it and have to dig around with a spoon or fork and it’s a mess. Thank god the taste makes up for the awful design.

Cat tax 🐱 - Sleepy Peanut

If you haven’t heard by now, the co-founders Jason and Sawyer are stepping down from their CEO roles and now a new private company is now leading the company. We are starting to see some changes in the menu starting in two weeks. The classic menu is being shorten to four permanent cookies and the rotating menu is back to 6 flavors.

Dessert A seems to be the Cookies & Cream Rice krispy bar
Cookie C - lemon poppy seed cookie
Cookie B - Oatmeal Raisin cookie
Cookie F - S’mores thins

To add, there is a new chocolate chip cookie which is set to replace the current semi/milk rotation.

I gave birth last week and wanted to get cookies as a treat for the awesome nurses. My husband ordered and picked up in store but didn’t use my phone number or credit card card for points. Since it was about a $200 order and I was hoping to cash in for some freebies later, I chatted with customer service today. I explained what was up, sent a baby picture because I’m fully gonna be that mom, and the rep asked for my address to send “a little treat.” I thought maybe, MAYBE, a tiny Crumbl onesie might appear in the mail 6 months from now if anyone really sent something… then this absolutely stunning bouquet arrived same day! What the heck, Crumbl, I’ve already been crying all day and was inconsolable when this arrived! Thank you again!

(Bonus husband-arm and dog-leg pictured since it’s Reddit)

If I don't eat this cookie, the lives of my coworkers may be in jeopardy

My BF and I both got Crumbl. I've had it many times, but it was his first. He said the cookies were delicious but dry, so I said no way because mine is half-baked. I showed him a picture of mine, and he said his was totally cooked. He was actually in shock at how gooey mine was.

Crumbl Review of the Week w/Upclose & Cross-Section Pics & Dinner Pic 💕🥰

Pink Velvet Cake: 8/10 Fluffy, Soft and Moist Cake with a lucious amount of vanilla cream cheese frosting. It's good but it's not mind-blowing. Too much frosting for my liking and the cake is soft and fluffy but not much flavor.

Biscoff White Chip Cookie 7/10 Good but this is my least favorite Biscoff cookie that they make. Just too simple for Crumbl

Cookies & Cream Cheesecake: 10/10 Love the real cheesecakes from Crumbl. Had to get 3 for me, my husband and my oldest daughter. I can't say anything bad about it, it's just delicious and creamy.

Skipped out on Chocolate Covered Strawberry this week, it's not bad, I've like it a lot in the past just wanted these 3 cheesecakes over making room for it.

For dinner, I made Salmon with am Asparagus & Peas Spring Risotto. 🥰

Disclaimer - I am an employee and make my own cookies. Reviews are based on how we test and sell the

Oreo cheesecake 🐼 3/10 - I am not a fan of the cheesecakes, never have been and never will. The texture is somehow flaky yet creamy, and the aftertaste is sour. The Oreos mixed inside become soggy so a lot of texture is lost, but at least the Oreo crust is sweet, buttery, and rich. This is just a very boring option with all the other cookies and cream flavors that Crumbl has.

Pink velvet heart cake 💖 4/10 - I do like how dense these heart cakes are in terms of the structure of the cake, it doesn’t flake and fall apart without milk like all of the other cakes do. However, I’m just not a cake batter fan. The cream cheese frosting tones down the cake batter flavoring, so that’s a plus, but not a plus if you love cake batter. It’s cute, visually adorable but boring.

Galaxy brownie ✨ 9/10 - May the 4th be with you and whatever.. I’m not a Star Wars fan 😅 love this cookie though! I absolutely love the base brownie cookie, which is made with Ghirardelli brownie mix. The brownie mix has little semi sweet chips inside, so there’s the occasional bite of a chocolate chip. The chocolate glaze on top is very rich with cocoa, and I absolutely adore those tiny rainbow chips on top! Obviously, this cookie is trying to replicate the Little Debbie Cosmic Brownie, and I think it comes very close, but the glaze should be a fudge frosting instead. Cosmic brownies have that thick layer of fudge on top but it’s closer to a frosting than a glaze. Other than that, it’s still a rich and dense cookie that evokes a lot of nostalgic memories of getting a cosmic brownie in my lunchbox.

Biscoff white chip 6/10 - for being a Biscoff flavored cookie, it tastes like someone whispered the word Biscoff in the general direction of a crumbl. It’s so.. muted. There’s biscoff and biscoff cookies mixed in, and yet it’s so mild! I wish this had a whole layer of biscoff on top instead of just half a cookie. This was the same reaction I had to it years ago when I first had it.

Chocolate covered strawberry 🍓 9/10 - I’ve loved this one for years! I did notice the frosting change from buttercream to cream cheese, and my ranking went down (even though I love the cream cheese frostings!) I just find the frosting to be a bit too soft and goopy and I think the tanginess from the cream cheese throws off the chocolate covered strawberry vibe. I COVERED my own in chocolate… because that’s what chocolate covered strawberry is. The drizzle is silly to me. I think it should be the chocolate cookie, strawberry buttercream, then a layer of hard chocolate. Or even chocolate curls.

Moms recipe 👵🏻 9.5/10 - HEATH, PEANUT BUTTER, CHOCOLATE, AND OATS. It's like the Powerpuff Girls, sugar, spice and everything nice! Crumbl doesn't have enough Heath cookies. It's crunchy on the edges and soft in the middle. sweet and rich caramel and chocolate make such a delicious symphony of flavors. Combine that with peanut butter, and more chocolate and the warmth of a cinnamon oatmeal cookie... truly reminds me of home. And don't forget the dash of salt on top to bring out the sweetness! This is honestly such a slept on cookie, as simple as it is. I wish the heath pieces were bigger or that it was added on top before baking.

Cat tax🐱 - Peanut and Milo