r/ClassPass

Happy Sunday -

I wanted to share BlockFit, an app we've recently launched in Brighton, England.

In doing so we've done our best to address the main pain-points felt by both Studios and Users of ClassPass, this sub-reddit has been a massive help in surfacing those so thank you.

For Users -

• Credits. Never. Expire.
• No subscription needed, just pay for the classes you wish to attend
• Prices shown in cash, no need to do a sum in your head to work out what you're actually paying
• Frictionless ways to commit, short term or long term, to a studio you discovered on BlockFit by buying blocks of class credits for that studio, or even a monthly subscription

For Studios -

• Full control over pricing. You set your class price and that's what users see. If you wish to use dynamic pricing it's applied transparently with a floor price which means you'll never sell a space for less than you wish.
• Transparent commission structure. ClassPass only guarantees you 40% of your class price, with BlockFit you'll keep no less than 85%.
• Get to know your customers - as soon as they book their first class you can message them in-app, to welcome them, to follow up after, and to share offers for classes/memberships to keep them coming back. We want BlockFit to be treated as a sales funnel, something ClassPass actively obstructs.
• Minimal setup. We'll scrape your public schedule and availability and do our best to push bookings into your existing system. We have a studio app for full control and visibility.

We're soft-launching with a couple of studios now that the apps are live, and will be adding many more studios very soon. Even if you're not near Brighton I'd love you to download the app and create an account so you can share your thoughts and hopefully we'll be in your city soon!

If you DO happen to be in Brighton let me know and I'll sort you out some credit so you can book your first class for free. If you're a studio owner who's interested in listing please do get in touch here or through the form on our website.

Cheers.

Danny

Tl:dr - Always take screenshots of the in-app promotions they offer you before you proceed with it else you’d be getting a surprise during your new billing cycle.

Recently i decided to cancel my classpass subscription, and as usual the app will give a promotional offer so that you don’t cancel. I got a 30% off for 3 months which i thought was a decent deal. So i continued my subscription.

Come the billing cycle, i saw they only gave me 20% off for 1 month. When questioning the support representative, they asked me for a proof that this offer was given and insisted i was wrong. Who on earth takes screenshots of the in-app promotions. These promotion details also don’t get shown to you after you continued with it. So essentially it’s a scam to just keep you in the app for one more month.

When I said i want a refund, they said they’ll cancel my subscription immediately AND all my carry over tokens will be gone as well which is ridiculous since my carry forward should not be affected.

I have decided to cancel my subscription after this last month ends as i would not support a dishonest business. Hope no one else falls for this scam and remember to always screenshot the promotional offer.

https://preview.redd.it/vyla4gm6fi0h1.png?width=601&format=png&auto=webp&s=2680ceb553d055ae5f250f0ce14a004626a304fe

I received an offer after canceling my membership. The offer states that as long as my membership renewed the next month, they will give me additional 15 credits. When I clicked on Redeem Offer after my membership renewed, it did not work. I tried emailing them (the same email that they emailed me with) and was told I was emailing them with an invalid email address and to talk to their bot instead. I talked to their bot and was told the offer will not work.

edit: i asked to speak to an agent through their chat and was able to connect to a live person. They were able to apply the offer of 15 credits to my account

Hiii so I’ve had class pass for quite some time and they would usually give me promos whenever I was going to cancel or just out of random. I used up my credits so I can cancel without losing them, and they offered 15% my next month. Do you think this is worth it? I’m not sure if there are better promos I can try to get before I get this offer.

Any insight would be appreciated, thank you !!

Hello. Anyone in the Dallas area notice an absurd increase in class pass credits starting Tuesday? Specifically for Pilates studios? The studio i go to are increasing from 6-8 credits to at least 10-18 now😵‍💫
Is there a reason for this?
I also noticed it’s for the 6am and evening classes aka when regular 9-5 people workout.

Hi all! I was wondering if anyone else was experiencing a surge in class credits for a certain class that is usually not that high?

I’ve been booking the same Monday / Wednesday classes for 5 months now with the same instructor same time and credits always ranged between 6-9 credits. Now, those same classes are doubled at 12 credits.

I figured it was the algorithm realizing (5 months later) that I really enjoy this class / instructor / time so I look to book at a studio I haven’t been to. I’ve browsed this studio many times (just never pulled the trigger bc of how out of the way it is) and I always remember the classes being 8 credits. Now, they’re showing 15 credits!

I’ve had my friends that don’t normally take classes with me check on their accounts to see if it’s showing any less for them, but my normal Monday / Wednesday classes are still showing 12 credits regardless ):

Hoping this isn’t the new norm, I really enjoy using class pass to try different studios (and actually got to save money booking through them vs the studio directly) but now it’s cheaper to go through the studio directly. Great for the studio, but not sure how that would be beneficial to class pass?