Cancellation promotions are a scam
Tl:dr - Always take screenshots of the in-app promotions they offer you before you proceed with it else you’d be getting a surprise during your new billing cycle.
Recently i decided to cancel my classpass subscription, and as usual the app will give a promotional offer so that you don’t cancel. I got a 30% off for 3 months which i thought was a decent deal. So i continued my subscription.
Come the billing cycle, i saw they only gave me 20% off for 1 month. When questioning the support representative, they asked me for a proof that this offer was given and insisted i was wrong. Who on earth takes screenshots of the in-app promotions. These promotion details also don’t get shown to you after you continued with it. So essentially it’s a scam to just keep you in the app for one more month.
When I said i want a refund, they said they’ll cancel my subscription immediately AND all my carry over tokens will be gone as well which is ridiculous since my carry forward should not be affected.
I have decided to cancel my subscription after this last month ends as i would not support a dishonest business. Hope no one else falls for this scam and remember to always screenshot the promotional offer.