u/Agile_Resident_9551

I received an offer after canceling my membership. The offer states that as long as my membership renewed the next month, they will give me additional 15 credits. When I clicked on Redeem Offer after my membership renewed, it did not work. I tried emailing them (the same email that they emailed me with) and was told I was emailing them with an invalid email address and to talk to their bot instead. I talked to their bot and was told the offer will not work.

edit: i asked to speak to an agent through their chat and was able to connect to a live person. They were able to apply the offer of 15 credits to my account