SEEKING ADVICE: HiBreak Pro screen failure after <1 year — company says “pressure damage,” not covered.
Hi all,
I’m looking for some perspective from others who have used e-ink phones.
I’ve been using a Bigme HiBreak Pro for less than a year (purchased August 2025 from the official store), and until recently I absolutely loved it. The phone has been a bit buggy, but nothing I couldn’t tolerate. It’s honestly been a game changer for me — I feel much less pulled into my phone, but I can still use WhatsApp, Maps, Audible, etc. I don’t want to go back to a normal smartphone or a color screen if I can avoid it.
Recently, the screen developed a strange pattern (intersecting lines, visible especially at the top), and the phone became increasingly unresponsive and eventually unusable. There was no drop or obvious damage event — it was in my purse during normal use, and I’m not aware of any impact or pressure that would explain this.
I tried to attach an image but for some reason it keeps getting deleted?
I contacted Bigme support, and they reviewed the video and told me this is “internal screen damage” caused by external pressure (they say this is common with e-ink screens). Because of that, they are denying warranty coverage. Their only solution is a discounted replacement (30% off), or repairs which are only available in Shenzhen, which isn’t realistic for me(located in the states).
I’m trying to figure out:
- Does this actually look like pressure damage to people familiar with e-ink screens?
- Is it reasonable for them to conclude this without more evidence?
- Would you push harder on the warranty, or is this kind of failure just something you have to accept with e-ink devices?
For context, I really do like the product and would prefer to stay with an e-ink phone if possible, but this experience with support is making me hesitate. I've not heard great things about the Minimalist phone, and the price is quite high.
Appreciate any thoughts, especially from people who have used Bigme or other e-ink phones.
Thanks.
