Complete ineptitude.
I don't understand how a large bank so be so inept. Attempted wire transfer to my own external account, this got my account inexplicably locked.
Ok, strike one but I get it fraud etc...
What's inexcusable is the process. It's pure ineptitude. No number to call. Just "your account is locked, here's a customer service link". No details. So you call the regular BofA number and you wait 15 minutes on hold only for them to tell you some other department handles it and here's the number.
The number picks up and says "you can win some money, hit #1". Wrong number or they are even worse than I thought.
Ask in BofA mobile app. Some genius just refers me back to the same general BofA number I already called uselessly.
I frankly just opened it for the free $500 so thanks for that, I guess, and after this nonsense I am closing it right back out.