Fraud claim denied
I Live in Oregon and had a total of 19 transactions that went through, totally $3800 in a 4 day window. I was notified via text asking if one of the charges was mine and that's how I found that someone was taking money from my account. I've banked with BofA for 26 years and have never had this happen to me. All charges were from Indianapolis. I haven't been there. The day that I created my claim, while I was on the phone with them and after they canceled my card, someone was trying to make a charge on the new card number that wasn't even sent out to me yet, they told me this on the phone. I files a police report. After this happened, I was watching my account like a hawk. A new hotel charge for what do you know, Indianapolis came through, I called the bank, they said they saw it and had added it to my claim. I also contacted the hotel since the transaction was processing and they gave me the name of the person who did it. I then gave that info to the police and bank. ( probably a fake name) and they said it would be canceled. Nope. The bank and hotel didn't do anything and that processed being out an additional $550. I took the rest of my money out and shut down the account- not closing it out.
BofA has since denied the whole claim and said that I would need to write an appeals letter with evidence, which they already have. What do I do? I am a single mom and this really puts me in a bad spot. I could really use some assistance.