Asking for ID
Hi, I work in retail and we annually have to complete a training course on the "Think 25" procedure, one of the questions we have is "Can you ask someone who wears a religious head covering to remove it", obviously the answer to that is no.
We often get customers in who wear hijabs which isnt an issue but I was curious to know what I would be expected to do if someone wearing a niqab or a burqa for example came in wanting to buy a cutlery set, it's age restricted at 18 but how am I able to confirm if the person wearing it is of age?
I want to stay respectful but also I still have to think about the legal side of my job. How should I approach the situation should it arise? Any advice would be greatly appreciated :)