Failed my trial clean over vacuum tracks
Edit: so some of you thought that I meant it was a free cleaning. No, it was a trial clean in the sense that she was trying me out to see if she wanted to hire me moving forward. I charged her for the clean.
I clean vacation rentals and I had a trial clean with a potential client. I have to say I don’t go into trial cleans with any doubts that I’ll get the job because I just do good work. It’s not complicated and I know what hosts looking for.
Well, while showing me the place, she told me she likes vacuum tracks on the carpet. I acknowledged what she said, but I didn’t realize how seriously she took it I guess.
What happened is that I vacuumed as the very last step, as I usually do…and my vacuum created nice tracks. She had carpeted stairs that led down to the entry and I vacuumed those thoroughly too. Once I was done, I went back up the stairs and got my stuff and took it all out to the car and then back up again to do my walk-through. I like to do a slow and focused walk-through before I leave.
When I was completely done and had the door locked, the host came out to talk to me and gave me the impression that she thought I did a nice job and that she would likely be in touch because she needed a cleaner over the weekend. I told her I was available, so just to let me know. It was kind if left on the fence and I was a little uncertain if I was supposed to wait for her or what and I was afraid to book something else. So I reach out through text to find out if she needs my help and she said unfortunately, she was not going to have me back because I walked back over the vacuum tracks before I left and she didn’t want her cleaners to do this. She said she thought she told me this, but I don’t remember her saying anything about that. She said once her cleaners vacuum, she doesn’t want them to go back in the house and mess up the tracks. I told her it was certainly a simple solution if she wanted to give it another try. But she said unfortunately, she would not be able to do that.
To be honest, I think I dodged a bulletin not being hired. Are visible and undisturbed vacuum tracks a big deal?? I have not heard this since I started cleaning in 2014. I think the final walk-through with all my stuff out is more important.