

Buyer wants to return shipped item due to “buyer’s remorse.” Can I decline?
Hi all,
I’m an infrequent eBay seller and usually only sell a couple items per year, so I haven’t paid much attention to all of eBay’s policies since everything has gone smoothly until now. A buyer recently paid me over $250 for a signed poster. I shipped it almost immediately a few days ago, and it’s still in transit with USPS. Earlier today, the buyer messaged me asking if they could return it unopened once it arrives.
I have a few questions about how to handle this. I’m not really in a position to comfortably refund $250+ for what seems to be simple buyer’s remorse. Realistically, the buyer could probably resell the item for the same amount or more, so I’d prefer not to be out that money over something outside my control.
- My listing was marked “Seller does not accept returns.” Can I simply decline the request based on that?
- Should I respond at all? If so, do I wait until they receive the item or go ahead and reply now?
- Is there any chance this comes back to bite me? Since the buyer explicitly stated they changed their mind, I assume eBay would side with me here (especially with a photo of the message), but I wanted to make sure.
Thanks in advance for any help. Just curious what others would do in this situation.