American vs. Delta vs. United: Which Airline Out Of The Big Three Has The Best Domestic First Class?
I rarely fly Delta and I never even flown Delta first class ever in my life until this one trip where I found Delta Airlines First Class cheaper than Spirit Airlines with all the extra add-ons for the big front seat. Below you will find which airline wins in every single category. (I flew on A321s for all routes, Delta from Atlanta --> Denver, United from Denver to Chicago O'Hare, and American from Chicago O'Hare to DFW.)
Ground Experience: It is important to note that all airlines don't have lounge access for domestic flights, and in the states, the only airline that does is Alaska that I have flown. There might be a few others like Hawaiian or Jetblue (Have flown Jetblue but not in First), so please correct me if they also do have lounge access. Anyway, American comes in dead last here because the lines were incredibly long at O'Hare, and the premium counter just felt like a normal economy line. Delta comes in second for an efficient check-in service at Atlanta but the boarding took a long time which delayed our flight 20 minutes. I wish the staff on both American and Delta communicated more on the ground. United Airlines takes the win here because I loved the easy, effortless check-in process at Denver though the airport was really busy. Bonus to United for the easy check-in to security process and the boarding was smoother and quicker though there were more boarding groups before First Class. It's always hard to measure the ground experience as many factors vary but United so far is the winner.
Seat: To me, American Airlines once again comes in dead third for having the most basic seat out of the three. This aircraft is just two years old and has a comfortable gray recliner with tons of leg room. In fact, this aircraft had the most leg room in First Class compared to the other two. The seat though was less private compared to the other two and while it did feel pretty wide, it just felt lacking and there was no in-flight entertainment onboard. Delta comes in second for a lovely, high-technology design onboard. The in-flight entertainment is large with the most options out of the three airlines, and the seat feels the most private. However, there is two major cons and flaws with the product. The major one is because of the seat design the seat feels a little more cramped and offers the least amount of legroom among the three. Not only that, but the seat is pretty narrow compared to the other two. What it excels well in privacy makes it fall last in comfort. United Airlines easily gets first place for having the most modern cabin with a huge entertainment screen. The seat does feel cramped but is the balance between American and United, offering decent privacy and comfort. I really like the cushioning on this one though I will say Delta's felt a lot more well-padded. Overall the seat is comfortable and spacious and there was plenty of space to store bags, so I was pretty happy.
Food: I booked on 2 lunch flights and 1 dinner flight, and I have to say United Airlines comes dead last with the catering. Both United and American offered cold items and United's tasted horrible. Really the only good thing I liked was the dessert, whatever was on my plate I didn't even bother touching after trying one or two bites of it. United really needs to step up their catering game but I can see the effort and progress. The dessert was really good. American Airlines comes second for having a delicious seafood dish though I don't like the idea of cold seafood. The crew however went out of their way to provide passengers ice cream on a short two hour flight which was very sweet of them. They said that due to turbulence on the previous flight from LAX they couldn't serve any ice cream out so they ended up giving it to us! That was a real bonus! Delta comes in first for having the most flavorful and gourmet meals out of the three. Delta was the only one to serve a hot meal, and the local flavors were really tasty and flavorful. Overall, very delicious catering service from Delta and they run away with this category.
IFE: This was a very close call, United's seatback entertainment system was spot on and is the best out of the big three, but I'm going to give the best entertainment to Delta since they had much better, faster Wi-Fi. It might've been because of the plane that I was using but Delta was way faster in connectivity. United worked but seemed slow at times. Both have a great screen though United's was a lot cleaner, Delta had lots of fingerprints on it. Content selection is pretty identical. American has a great IFE selection and a great Wi-Fi system, but sadly they place third because of a lack of an IFE.
Service: American's first win is the service category. The crew onboard this flight (Chicago O'Hare based) were super kind and friendly. Before, I used to have a hostile interaction with O'Hare based crews but overall it was a very easy flight because of the crew. Delta Airlines comes in second place because the crew were very professional but they weren't so friendly compared to Delta. United comes in dead last because the crew felt like they didn't want to be there. No welcome, no pre-flight beverage, no smiles. Very dead crew who were mainly on their phone and in the galley for most of the flight.
So who wins? For me, it is a tie between United and Delta. American's lack of an IFE screen and an updated product places it in third place, but they have a flagship first product which I'm excited to see roll out! If you prioritize a better IFE, Service, and Food, Delta is your choice. If you prioritize a more comfy seat and better ground experience, United is your category. For me, Delta edges it out for being more well rounded.
What do you think about the big three?