u/Dry_Prune5744

did anyone hear her say that in the alex cooper podcast???? wtf???? i need more details that’s crazy :(

hi guys, I’m coming on here for advice because I genuinely don’t know what to do at this point.

My sister passed away in 2020 from suicide, and her case became national news. I don’t really want to go into detail about it, but a few days ago I tried searching for her Instagram account because I look at it all the time. It’s one of the only things I still have connected to her. Her phone number was given away years ago, so I can’t text it anymore, and I DM her account a lot as a way to cope with my grief.

When I searched it up, the account was gone.

We checked an old iPad that still had access to her email, and there was an email from Instagram saying the account violated terms/policies and had basically been disabled/deleted, with an option to appeal it. I tried doing that, but somehow it appealed the wrong account. After that, I kept trying different recovery options, but everything eventually led to identity verification through a face scan/selfie video.

The issue is that it’s comparing the face to photos of her, obviously, not me, so it keeps failing. I also tried memorializing the account, but then Instagram temporarily blocked me from submitting more requests for a day. I emailed Instagram support already and haven’t heard anything back.

I’m honestly freaking out. I know to some people this might sound stupid, but that account means everything to me. It’s the last place where her photos, captions, comments, memories, and messages still exist publicly. So many people still follow it and visit it. I just want it back.

I’m pretty good with technology, and I feel like I’ve tried everything I can think of. The only thing I really still have access to is her email. I don’t have her phone number, and every route I try eventually requires facial verification.

If anyone has dealt with something similar, knows another recovery method, has a contact, or has literally any advice at all, please let me know. I’m desperate at this point.

hi guys, I’m coming on here for advice because I genuinely don’t know what to do at this point.

My sister passed away in 2020 from suicide, and her case became national news. I don’t really want to go into detail about it, but a few days ago I tried searching for her Instagram account because I look at it all the time. It’s one of the only things I still have connected to her. Her phone number was given away years ago, so I can’t text it anymore, and I DM her account a lot as a way to cope with my grief.

When I searched it up, the account was gone.

We checked an old iPad that still had access to her email, and there was an email from Instagram saying the account violated terms/policies and had basically been disabled/deleted, with an option to appeal it. I tried doing that, but somehow it appealed the wrong account. After that, I kept trying different recovery options, but everything eventually led to identity verification through a face scan/selfie video.

The issue is that it’s comparing the face to photos of her, obviously, not me, so it keeps failing. I also tried memorializing the account, but then Instagram temporarily blocked me from submitting more requests for a day. I emailed Instagram support already and haven’t heard anything back.

I’m honestly freaking out. I know to some people this might sound stupid, but that account means everything to me. It’s the last place where her photos, captions, comments, memories, and messages still exist publicly. So many people still follow it and visit it. I just want it back.

I’m pretty good with technology, and I feel like I’ve tried everything I can think of. The only thing I really still have access to is her email. I don’t have her phone number, and every route I try eventually requires facial verification.

If anyone has dealt with something similar, knows another recovery method, has a contact, or has literally any advice at all, please let me know. I’m desperate at this point.

hi guys, I’m coming on here for advice because I genuinely don’t know what to do at this point.

My sister passed away in 2020 from suicide, and her case became national news. I don’t really want to go into detail about it, but a few days ago I tried searching for her Instagram account because I look at it all the time. It’s one of the only things I still have connected to her. Her phone number was given away years ago, so I can’t text it anymore, and I DM her account a lot as a way to cope with my grief.

When I searched it up, the account was gone.

We checked an old iPad that still had access to her email, and there was an email from Instagram saying the account violated terms/policies and had basically been disabled/deleted, with an option to appeal it. I tried doing that, but somehow it appealed the wrong account. After that, I kept trying different recovery options, but everything eventually led to identity verification through a face scan/selfie video.

The issue is that it’s comparing the face to photos of her, obviously, not me, so it keeps failing. I also tried memorializing the account, but then Instagram temporarily blocked me from submitting more requests for a day. I emailed Instagram support already and haven’t heard anything back.

I’m honestly freaking out. I know to some people this might sound stupid, but that account means everything to me. It’s the last place where her photos, captions, comments, memories, and messages still exist publicly. So many people still follow it and visit it. I just want it back.

I’m pretty good with technology, and I feel like I’ve tried everything I can think of. The only thing I really still have access to is her email. I don’t have her phone number, and every route I try eventually requires facial verification.

If anyone has dealt with something similar, knows another recovery method, has a contact, or has literally any advice at all, please let me know. I’m desperate at this point.