u/DarthNinja95

Remember me? The guy with the DOCOMO Shop Funabashi repair disaster that went viral.

​After my previous post started getting traction (thanks for the support, guys!), I finally got an email from Samsung Japan. They apologized and promised a free repair at their official center to fix the mess made by the Funabashi store.

​I thought, "Great, finally some accountability!" I was wrong. lol

​The "Repaired" Result (Look at 1000013897.jpg):

My Galaxy S25 just came back from the Samsung repair center today. I opened the box, and the first thing I saw was a scratch/defect right on the display (see 1000013897.jpg).

​This screen was perfect when I sent it in. They were supposed to fix the previous "repair mistake," but instead, they just added more damage. Is this what Samsung calls "Official Service" in 2026? lol

​The Ridiculous Part:

They even threw in a stainless steel mug again.

​Samsung's Logic: "We scratched your screen (again), but hey, here's a cup! Please don't be mad!"

​My Reality: I now have a damaged flagship and a collection of unwanted mugs.

​I am absolutely done with Samsung Japan and DOCOMO. They talk big in emails when they’re afraid of bad PR, but their actual technicians clearly don't give a damn about the devices.

​Watch out if you're dealing with DOCOMO Shop Funabashi or the official Samsung repair centers in Japan. They are apparently incapable of returning a phone without breaking something else.

This happened in South Korea on May 11, 2026.

My Galaxy S24 suddenly emitted smoke, extreme heat, and exploded in my hand while I was using it normally to search the internet.

Important details:

The phone was NOT charging

No drop damage

Never repaired or opened

Fire department responded

Signs consistent with lithium battery ignition were identified on site

I am currently receiving medical treatment for smoke inhalation symptoms and anxiety/insomnia after the incident

Samsung told me they would collect the device for internal investigation, but I have not received further explanation yet.

Photos, medical records, and incident evidence have been preserved.

For privacy and safety reasons, I would prefer to remain anonymous publicly.

If media outlets are interested, I am willing to provide additional photos and videos.

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UPDATE1: 26.5.13

Thank you for all the concern, advice, and support.

This incident did actually happen, and many of my coworkers witnessed it as well. I also have video footage related to the incident, and I have already informed outlets such as BBC and CNN that I am willing to provide additional evidence if requested.

At the moment, I have not been contacted by any Korean media outlets.

I was actively using the phone in my hand for normal web searching when it suddenly began swelling very rapidly before exploding. Thankfully, the lower part of the phone split open during the incident, which likely reduced the severity of the injuries. I only suffered minor burn blisters instead of more serious physical harm.

(Additional Information) The device was purchased as an official unlocked Galaxy S24 through Samsung Partners in South Korea on June 11, 2024, and was received and activated on June 12, 2024. Since then, it had been used normally without any repairs, modifications, or internal opening.

I originally switched from Apple iPhones to Samsung years ago, and honestly, this experience — along with the response afterward — has changed the way I feel.

Please stay careful and safe with your devices as well.

I will continue updating this post if there are any major developments or investigation results.

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UPDATE2: 26.05.13

I was just contacted by the director of a local Samsung service center. According to what I was told, employees from Samsung headquarters became aware of this Reddit post and instructed the local service center to respond. I am still recording and preserving all communication related to this incident, and if major media outlets request it, I am prepared to provide those records as well. I once again requested direct communication from the appropriate department at Samsung headquarters. To be clear, I have never demanded financial compensation during this process. What I truly want is for Samsung to recognize the seriousness of this incident and respond with transparency and sincerity. Experiencing something like this has honestly changed the way I think about battery fire situations and consumer safety. I hope companies learn to take these incidents seriously before they become larger public safety issues.

I’ve honestly realized how powerful Reddit can be.

Thank you everyone. The support and attention from people here have genuinely helped someone like me feel less alone while dealing with this situation.

If more people become aware of battery safety risks through this post, I think that alone would already mean a lot to me.

And seriously, for everyone reading this on their phones right now — please stay safe and pay attention to unusual heat or warning signs 😅

Didn't have this issue until today, I update to april security patch today and Ultrawide camera is fully ruined by scamsung

If I use ultra wide camera then switch to 1x even then this doesn't stop.

My S25U is out of warranty, what should I do?

Edit: yes I know this is a hardware defect, but will scamsung accept it's their fault? Since device is out of warranty

I’m beyond frustrated right now. My Benq GW2490 monitor just went black again right after a brief power outage. ​The power LED is still on, but the screen is not turning on.

This is the exact same thing that happened just after 3 months of purchase, in 2024.

​Last time they repaired it under warranty (took almost a month) , and after that I got an 8 socket Belkin surge protector to plug in the monitor, laptop adapter etc. I can’t believe a monitor from such a reputed brand like benq died twice from a simple power cut when my tv, 5 year old laptop (that's always plugged in) etc are fine.

​Has anyone else dealt with this model being super sensitive to power outages? Is the internal PSU just garbage? I’m still under warranty but I’m tired of shipping this thing back and forth. Called benq customer care & registered a complaint & awaiting the service center's call. It's still covered in warranty, but this will most probably take another month to repair. Never gonna buy benq again!

The launch prices of X300FE & Ultra is ridiculous! How could Vivo launch an FE phone, which is a rebranded s50 pro mini at a price tag above their proper compact flagship X300?! This has the same camera setup as last year's x200fe which was launched for 55k, and it's inferior compared to X300. Even the X200T priced at 55k has a proper 50MP ultrawide compared to the mediocre 8MP one in this!

The chipset is also an upper midrange SD 8 gen 5, not a flagship 8 elite gen 5 or D9500.

The X300 Ultra was overpriced as expected. It's basically a camera with smartphone functionality at this point. Way better than S2x ultras & Iphone pro maxes in terms of camera. But X300 pro & Find X9 pro can do 95% of what X300U does, for around 60-70k less price.

It's better to get Vivo X300/Oppo Find X9 around 65k price range, and their pro models are also available around 85-90k offline. And, X200T remains the most vfm camera centric phone around 50k. I wouldn’t be surprised if vivo discontinues these soon just to force people into buying this overpriced FE shit.

Even with just normally using the device never gaming even temperatures just at 32-33C didn't fall much it did but at just at knee height it's even well protected even never did software up sticked on 6.1 yet greenline will still greet you nevertheless. Pulled the trigger and got the latest model the device is lighter though IMO 23u got more premium feel and i like the boxy design more(ex lumia and Xperia user).