I honestly don’t know what else to do at this point, so I’m posting here hoping someone has advice or that this gets some visibility.
I ordered 2 graphics cards from Computer Universe on 05.08.2025. One of them was the wrong one, so I tried to cancel it immediately. That’s where the problems started.
Their return process was already confusing, but I contacted support and was told to refuse the delivery when it arrives. The package was being delivered to my friend in Germany, and unfortunately the local post sometimes just leaves packages in front of the apartment without anyone there… so refusing delivery wasn’t really possible.
So we decided to return it manually.
First issue: their return system didn’t work properly. Both me and my friend tried using DPD as instructed, but it just wouldn’t go through. After wasting time on that, he sent it via DHL instead on 08.08.2025.
At that point I didn’t realize I needed to include a specific return document they sent later (their instructions were not clear at all). My friend printed the receipt and shipped the GPU back to the same address it came from.
According to DHL tracking, the package was delivered and received at their facility on 11.08.2025.
Now comes the worst part: Computer Universe keeps telling me they never received it and that I should contact DHL. I already did that twice, and DHL confirmed the package was delivered. They even said that once it reaches the facility, it’s considered delivered on their end.
So now I’m stuck in this loop:
- DHL says it’s delivered (11.08.2025)
- Computer Universe says they don’t have it
And I’m just out the money for a GPU I returned.
Has anyone dealt with something like this? What am I even supposed to do next? Card was 363 euros, and it's not a small amount of money for me since I am not from Germany and currently am unemployed.
