r/workforcemanagement

I work in a xyz lala company and im on my notice period (lay off) and then they are like you are not completing 8 hours of the tracker, like wtf is wrong

My employer is getting Aspect in a few months with the base functionality. There is a Back Office module for it, but it costs extra, so my employer isn't currently on board with getting it to support our ticket/case work. While I've worked with Aspect and other WFM software before, I've never worked with one that had a Back Office module included or otherwise supported Back Office type work, so I don't know what kind of functionality they add. I've only ever supported back office ticket/case work manually. Is a Back Office ticket/case module worth it generally? What kind of stuff does it add? Does anyone have experience specifically with the Aspect Back Office module, and if so, is it worth the cost?

I’m looking to pivot back into a dedicated Workforce Management role. I have 4 years of solid background: 1.5 years as an RTA and 2.5 years in Scheduling.

My Background:

• I specialize in real-time analysis, executing action plans based on WFM standards, and driving schedule adherence.
• Full disclosure: I’m not an "Excel Wizard" yet (building complex reporting suites from scratch isn't my primary forte), but I am highly proficient in running and analyzing them to maintain floor efficiency.

The Dilemma: I recently resigned from my previous company because the rates felt low—18k for RTA (no allowance) and 21k for Scheduling (this is Monthly rate in PHP). Was I right to walk away from that, or is that the current market rate?

The Challenge: I’ve had a tough time as an external hire. Recent technical exams (specifically at Ubiquity) felt like "Boss Level" difficulty—dealing with raw data on Google Sheets without a mouse. It felt like an alien platform. I actually have a photo of the exam logic (taken outside the restricted area) if anyone can help me break down what they were looking for.

What I’m Looking For:

1. Referrals: Looking for a Workforce Analyst role.
2. Agent Roles: If WFM isn't available, I’m strictly looking for 100% Non-Voice (Chat/Email).
3. Setup: Open to WFH if a device is provided (currently setting up my new house).

Currently employed in a blended voice role at CNX, but I’m looking for my "forever home" in WFM. Any leads or advice on how to pass these "Alien" logic exams?

https://preview.redd.it/qnb0fiy3vxzg1.jpg?width=750&format=pjpg&auto=webp&s=2ed07423dcc770010b6245a9ed1e43ac9f9b33ef