r/tmobileisp

Was with Xfinity / Comcast for about 8 years.

Recently suffered an internet outage. Customer service was not great and my rate got hiked up to $120 a month.

In frustration I went to T Mobile (my cell phone is with T-Mobile) and got their internet router.

Plugged it in and the internet popped to life in 10 minutes. Paying 45$ a month. Signal reaches whole house. Better than Comcast in this regard.

So far, so good. Cancelled with Xfinity the same day.

Overall feeling is one of relief. No Comcast. No cables. Better price.

Question: What is your T Mobile experience with internet outages in Baltimore? Do you get notified? How long do they last? How often does it happen?

For one, if I try to go to ups.com, to track a package, I get this:

https://preview.redd.it/rulvoivk6p0h1.png?width=592&format=png&auto=webp&s=335c750b980568d2220aa8cb5a3412a2b963eb86

I've also had a LOT of sites now showing the "are you human" and the cloudflare validity checks. Even speedtest.net is showing the are you human check.

I can turn off the WiFi on my phone and using my phone provider network I can get to ups.com without issue.

Anybody else having something similar?

I have the OG versions of both. (TMHI for 5 years / VZ home for 4) both have their pros and cons and of course are area dependent. Only c-band is available to me for VZ so speeds are capped @ 300Mbps down/20 up and but since it’s the OG plan there’s no video throttling like the newer dogshit plans they now offer. TMHI offers more bandwidth in my area reaching up to 1.2 Gbps down but fluctuating sometimes to 400Mbps down with a generally steady upload of 35-50Mbps. T-Mobile is smart enough to not throttle video on any of their plans.

My issue is there’s been a couple of tower outages this year and both times Verizon was almost immediately aware and at least gave notifications on the outage and updates while T-Mobile initially insisted that there was no outage and instead suggested useless troubleshooting on their locked down crappy gateway. On this latest outage (happened yesterday morning) Verizon sent notifications and had their network fixed in about 17 hrs. T-mobile again denied the outage for the 1st 12 hrs then finally acknowledged it and a little after Verizon was fixed, T-mobile got one band (N71) back up and running to give us connectivity but at an abysmal 10/2 Mbps down and up. After contacting them again I was given an outage reference number with No ETA on service restoration. (It’s still going on as I write this)

Shit happens. I live rural and I’m thankful that I finally have better internet options after years dealing with DSL and Hughesnet. Why doesn’t T-Mobile have better Network Monitoring/ Maintenance? In my opinion I believe they offer the better 5G home internet service but inferior support for that service and it’s frustrating.

TLDR: Have both 5G home services, prefer TMHI but Verizon has better support / Maintenance for their network than T-mobile.

I will preface this by saying I'm an electrician, I know the cables and how to hook up the devices but I'm not familiar with 90% of internet terms. I've found posts about this on reddit from a few years ago, tried everything, and still no luck.

I had ziply for years and had no issues, then I started losing internet connection for hours, sometimes days at a time for no reason. I could always connect to my router, which was wired to the ziply box, but it couldn't get internet. Customer support was no help at all.

Last week my wife brought home a tmobile internet package because she's an employee and got a good deal. We got a gateway and a mesh extender.

Since setting it up, internet speeds have been fine and we can stream Netflix and such without any issues, downloading games works fine and all that. I can stream Xbox games from my TV and remote play with the Xbox, though sometimes doing that gets pretty laggy and occasionally crashes.

The Playstation 5, however, is a different story. Streaming games is nearly impossible. Every time I try it tells me "Your connection quality might not be sufficient to play streaming games. Try using a wired LAN connection to improve connection speed and stability". Every single time. I got it to work once, and it worked phenomenally, I played Spider-Man 2 for about 4 hours without a single hiccup. Tried again a few days later, same message. So I crimped some RJ45s onto a piece of cat6 and made it a wired connection from the gateway to the Playstation. Same message, including telling me to try a LAN connection.

The mesh extender wasn't helping much so I unplugged it, and plugged my router into the gateway. I used the Hint control app to turn off the wifi from the gateway to attempt to make it a modem with no wifi, and use the router for all wireless connections. I've tried the Playstation with a LAN connection in this setup, both directly to the gateway and in a LAN port on the router, and wirelessly, same message each time.

On the Playstation, I changed my DNS settings to 8.8.8.8 and nothing changed, changed my MTU settings. It's been Type 2 NAT the entire time. I've spent nearly 30 hours messing with it and trying everything I see on the forums, some things from a few years ago and some a few months old.

The T Life App is nearly useless, it has no relevant settings that I can change to like some of the forums said, not sure if they got rid of that option with new models or if I'm doing wrong. I can't find any DHCP settings for tmobile, nor CGNAT settings.

My connection speeds aren't bad, every test I do is nearly 200Mbps or more sometimes, which isn't much worse than it was when I could stream on ziply.

I'm at a loss and ready to return this potential POS, but I I see other people have found workarounds in the past and after streaming the game for so long without issue I KNOW that it's possible, I just don't have the proper knowledge or context to figure out how. Not sure why the Xbox seems to hobble along but the Playstation simply refuses to try.

I'd love to save the money vs ziply with my wife's discount, and it's certainly easier to use, but streaming games has been my solution to constantly deleting and downloading games to make the small ps5 hard drive usable, and if I can't do that then it's not worth the relatively small amount of money saved.

Any tips or solutions would be greatly appreciated, but keep in mind I may not understand, so please phrase it as you would to someone who has basically never been this involved in their ISP and router settings, because that's where I'm at. Thank you in advance.

Hi there. My parents have an Amplified Plan with the 5G Gateway at their house. Works great. My Dad has a temp office at a construction site where he needs internet twice a week (about 5 hours a day) until this fall. We took the 5G Amplified Gateway to his location for testing, and it worked great (it's only three miles from the house).

Instead of him having to pay for a business internet plan, would there be a problem with getting a second Gateway for the house (on the cheaper RELY plan), setting it up there, and then using it on the weekends when he's at the construction site?

They have a 3-floor house, so he could use the RELY for his home office in the basement during the week, then unplug it and take it on site on weekends. And they can continue to use their Amplified 5G Gateway throughout the rest of the house as they have been.

I just signed up for the Rely plan this weekend, and am waiting on the router to show up, I have a Ubiquiti Cloud Gateway Fiber and was going to use TMHI as WAN2. Will I get charged for the time that the router is connected if I have it set to failover? My understanding is that I only have 100 hrs per month to use with it.

Edit: I got the Backup plan, not the Rely plan. My address isn’t eligible for their regular Home Internet plans like Rely.

Hi,

We have had tmobile home internet for 5 years. This is the 5g cellular type not fiber. Still have the cylinder trash can gateway. Have to reboot it sometimes but overall the service has been good. Do I need a new gateway? Would a new one be better or would I regret bringing it up with tmobile?

We signed up when they only had the one plan for 50 bucks a month and now I see they have complicated it with several plans that all sound as if you also need a phone with them which we don't have.

Thanks for the help!

What does Tmobile to for folks moving from 5G to fiber?

Can I saw accounts? Can I keep the 5G price?

I've had the tall black SageMcom 5688W Gateway in NW Austin for 2 years. Strong 4-5bar signal on gateway, & my TVs and all devices are snappy with great speeds approaching 500mbps downloads most days. Till today, when it dropped to 2mbps down overnight.

Tech support tried to update firmware with no success, then did a refresh, reboot & reset to factory defaults, but no joy. They gave up & are sending me a new G4 gateway overnight, not sure which model.

BUT. The firmware update happened later, and I am back to high speeds again (446down/37up). Should I use the new gateway when I get it or send it back? Have heard this model is faster (has been fast for me). Is the G4 better? Faster? Any reason to change if this is working again?

Will go fine for 30 mins to an hour then my game will be chopping and lagging like crazy.. makes online gaming nearly impossible to play! I’ve tried placing the router everywhere in my house. Nothing seems to work .

Recently signed up for T-Mobile Business internet. They gave me the Inseego FX4100.

I already have a Suncomm O8 Ultra on hand, with a waveform 4x4 MIMO hooked up.

The Suncomm firmware is... lacking to say the least. Also pretty sure that I've got the bad Modem firmware that prevents the 4CA.

Would the Inseego be better to stick with, or is there a better shell for the SDX75 modem from the Suncomm to live in?

I keep getting random dropouts, and I'm not sure how to fix them, the Suncomm doesn't seem to have a straightforward place to see logs in order to diagnose what's going on.

Edit: The way I have been fixing them for now is either rebooting the Suncomm/Inseego or switching the APN back and forth. The dropouts don't seem to happen on any sort of repeating time interval, so I don't know if it's some kind of traffic that T-mobile doesn't like, or what. Initially I was running a phone plan in the Suncomm, and picked up the Business internet thinking that maybe because it was a "true internet" plan, I wouldn't have those potential issues. They did already deactivate the "productivity filter" as well.

I'm also not sure why my tablet plan in a 5g tablet is getting better speeds than either the Inseego or the Suncomm.

I have cobbled this stuff together without much understanding of exactly how things work, very much an amateur in this realm of things.

Ive had this isp for a month or two now the speed are really inconsistent and constantly lagging ive tried resetting the router it dosent help im not sure how to fix it

I finally got my DecoX60 mesh system out as we've moved to a more rural area and have gonef from 1Gb Spectrum internet to Tmobile 5g (which has been fine)>

I've wanted to use my own Deco router/mesh system to have a better hand on my clients connected to it, but it seems that the Deco is much slower compared to the Tmobile Gateway.

My setup: G5AR Gateway ------ Cat5e----- DecoX60 -------- Cat5e------- Switch ---------- Cat5e------ DecoX60 #2 (basement)

Comparing the two with a simple test using my laptop in our kitchen - the speed test shows

Tmobile Gateway: ~500mbps down

DecoX60: ~270mbps down

I alsos compared my iPhone 17 in the same spot as my laptop with both:

Tmobile Gateway: 285mbps

DecoX60: 208mbps

Both tests were on the 5Ghz network band.

I understand that double or tripe NAT could cause issues, would that be related? That goes above my networking skills/knowledge.