T-Mobile Home Internet vs Verizon 5G home
I have the OG versions of both. (TMHI for 5 years / VZ home for 4) both have their pros and cons and of course are area dependent. Only c-band is available to me for VZ so speeds are capped @ 300Mbps down/20 up and but since it’s the OG plan there’s no video throttling like the newer dogshit plans they now offer. TMHI offers more bandwidth in my area reaching up to 1.2 Gbps down but fluctuating sometimes to 400Mbps down with a generally steady upload of 35-50Mbps. T-Mobile is smart enough to not throttle video on any of their plans.
My issue is there’s been a couple of tower outages this year and both times Verizon was almost immediately aware and at least gave notifications on the outage and updates while T-Mobile initially insisted that there was no outage and instead suggested useless troubleshooting on their locked down crappy gateway. On this latest outage (happened yesterday morning) Verizon sent notifications and had their network fixed in about 17 hrs. T-mobile again denied the outage for the 1st 12 hrs then finally acknowledged it and a little after Verizon was fixed, T-mobile got one band (N71) back up and running to give us connectivity but at an abysmal 10/2 Mbps down and up. After contacting them again I was given an outage reference number with No ETA on service restoration. (It’s still going on as I write this)
Shit happens. I live rural and I’m thankful that I finally have better internet options after years dealing with DSL and Hughesnet. Why doesn’t T-Mobile have better Network Monitoring/ Maintenance? In my opinion I believe they offer the better 5G home internet service but inferior support for that service and it’s frustrating.
TLDR: Have both 5G home services, prefer TMHI but Verizon has better support / Maintenance for their network than T-mobile.