I don't think I've ever had a worst customer service experience
I'm checking my account this morning when I noticed an odd charge. I disputed it through the app.
They closed my card without warning. How did I find out my card was canceled? I tried to make a transaction, and it got declined. Now I know it's normal to cancel a card for fraudulent activity, but I disputed a charge that didn't look familiar.
I then called support to try to get answers. This call was one of the worst customer experiences I think I have ever had.
I can no longer get a new card from a local branch.
5-7 business days to have a new one mailed out
$32 to have a new card expedited
That means for 5-7 business days, I don't have access to my money, or I pay $32 to have one sent out sooner.