r/tdbank

▲ 13 r/tdbank

I don't think I've ever had a worst customer service experience

I'm checking my account this morning when I noticed an odd charge. I disputed it through the app.

They closed my card without warning. How did I find out my card was canceled? I tried to make a transaction, and it got declined. Now I know it's normal to cancel a card for fraudulent activity, but I disputed a charge that didn't look familiar.

I then called support to try to get answers. This call was one of the worst customer experiences I think I have ever had.

  1. I can no longer get a new card from a local branch.

  2. 5-7 business days to have a new one mailed out

  3. $32 to have a new card expedited

That means for 5-7 business days, I don't have access to my money, or I pay $32 to have one sent out sooner.

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u/VeryMuchSoItsGotToGo — 9 days ago
▲ 1 r/tdbank

not letting me make a savings account

on the app whenever i try to make a savings account it just loads endlessly. It'll make me accept the conditions and stuff and then just load and load and load

reddit.com
u/IwishIwasabassist — 9 days ago
▲ 3 r/tdbank+1 crossposts

A few charges on my TD this week I can't place

Hello, hoping someone here has run into something similar. Going through my TD account this morning and there are a few charges from the past week or so that I don't fully recognize. Most are small enough that I'll keep an eye on them and chase them up later if they keep showing up.

The one I'm actually concerned about looks like it's from Amazon ($92.63) but I genuinely don't remember placing an order around that date, and there's no matching confirmation email in my inbox or spam...
I want to make sure it isn't a forgotten subscription or someone in the household using the account before I call TD and lock the card down or anything of that kind.

Has anyone here had an Amazon charge (or any other for this matter) show up they couldn't trace? Trying to do my homework before I escalate.

thanks!

reddit.com
u/Potential_Mine_4567 — 8 days ago
▲ 3 r/tdbank

Phasing out in branch bill payments?

Howdy, I don't know if this is going to be removed before I get an answer, but I had a branch manager tell me they are phasing out in branch bill payments in favour of ATM payments. I haven't been able to find any documentation on this using any of TD's literature. Has anyone else been told this, or is this guy overstepping?

reddit.com
u/Repulsive-Cut-2158 — 5 days ago
▲ 3 r/tdbank

Account Restricted

Made a checking account online deposited a check instantly on my phone I know stupid. Went on hold and account frozen due to fraud. Went to the bank to verify it was me he filled out a form told me a week till I get my money and two days until my mobile app goes back to normal been 10 days still the same thing called them told me to go back to the bank still on hold for verification even called the fraud department. Anyone got any ideas person on phone said to make the guy call the department instead of filling out the form.

reddit.com
u/Old_Affect_4041 — 5 days ago
▲ 2 r/tdbank+1 crossposts

Direct deposit

So I accidentally missed a number in my routing number when entering my direct deposit info when I first got hired but didn’t realize until today and I suppose to get paid this week Friday! What is going to happen

reddit.com
▲ 1 r/tdbank

Earliest to switch mortgage from TD without penalties?

What is the earliest date you can switch a fixed rate mortgage from TD bank to another bank without penalties. I heard it’s 30 days before the maturity date.
Is that correct?

reddit.com
u/Available-Coffee-878 — 15 hours ago
▲ 1 r/tdbank

Anyone Have Trouble with the TD App

Went on the app to pay off some money from my TD credit card. It says it’s unable to load my balance or payment info. It’s been like this for a few days. I’ve updated my apps and still nothing.

reddit.com
u/Ok_Law9305 — 17 hours ago