How do you keep track of maintenance requests?
Curious how other small landlords handle this.
When a tenant texts or emails about a repair, how do you keep track of it from "I need to look at this" to "this is done"? Do you use a spreadsheet, notes app, calendar reminders, a property-management app, or just the text thread itself?
I'm mainly thinking of smaller setups where a full portal feels like too much, but loose texts can still get messy.
If you have a simple system that works, what do you usually track? Things like date reported, unit nickname, issue, status, vendor, cost, follow-up date, or completed date. Even a rough outline of your setup would be helpful.