r/hermanmiller

Buyers beware of "Design Within Reach" for Herman Miller Warranty Support. Not all dealers are created equal. Do your research on where you buy.

As an editor for a major home and office publication, I’m writing an article on this, but Reddit deserves to know first. I bought a Herman Miller Mira 2 via Design Within Reach. The specific outlet store I purchased from shut down though DWR is still around. I gave DWR all my details; they claimed they couldn’t find the order. Oddly, other DWR locations could see my account, but they’d say they “just can’t see that chair.” Then the excuse was: “Outlet stores are cash-and-carry, we don’t keep full records unless you order online.” It’s nonsense.

Sadly it's as simple as fixing a bolt, but they drag you around for days avoiding it. Despite the countless OEM labels with the numbers in the chair and everything.

Bottom line: they don’t want to honor warranties. If you’re buying Herman Miller, be cautious. I’ll expand on this in my article. While Herman Miller chairs are great, be careful which dealer you use. It can really ruin the experience.

Keep super detailed purchase records and fully expect your dealer to bail on you.

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u/MildlyUnhingedNPC — 10 hours ago

Embody gaming sale

I know there’s a promotion offer for 20% off right now, but I just went into a retailer (Design within reach) and they offered a 30% promotion starting Wednesday in store only. Pre-ordered it and it came out to $1670 with $99 shipping included in the price. Just wanted to give a heads up if anyone was interested in buying it

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u/hehexd020 — 10 hours ago

Picked up off marketplace for $200

Picked this up off marketplace last night after talking the guy down from $400. Super happy with this purchase to replace my $20 Mirra I found from goodwill. Also the condition of this chair really surprised me for it to be manufactured in 2000.

i.redd.it
u/69hailmary69 — 14 hours ago

Need Help Identifying Aeron Model

Picked this up at the thrift store today. There are 2 raised bulbs under the Herman Miller logo, so I assume it’s a size B. There’s no serial number sticker and I’m having trouble finding one engraved on the chair.

u/Zestyclose_Help566 — 11 hours ago

Is this worth buying for 500€? In my country it’s hard to find any good chair and if there is any it’s never low price.

Seller doesn’t know how old it is as it doesn’t have sticker.

u/biloko1 — 22 hours ago

Last day of current US website/ store sale

Ordered graphite size C Aeron with all the options except leather arms, qualified for the 20% off, does not stack with the first time buyer 15% code, but Rakuten today is 10% back at Herman Miller. Already got the shipping confirmation email, and pending cash back in my Rakuten account. Happy shopping!

reddit.com
u/eldritch1001 — 15 hours ago

DidI just get old and new sale? 2 hrs left

The old sale has 2 hours left, and they put the Embody on said for 30% off.

The price before came out to about $2000. For the next hour it will be about ~$1500 with tax.

Think this was intentional? Heads up if anyone was looking at one.

u/ColorMeIridescent — 4 hours ago
▲ 11 r/hermanmiller+2 crossposts

Comparing Herman Miller Aeron, Embody, Cosm and Sayl Chair

Aeron Embody Cosm Sayl
Best for Long focused work sessions Posture correction & adaptive support Lounging, gaming & mixed use Shorter users, budget-conscious buyers
Adjustability Extensive High Minimal (auto-adjusting) moderate
Lumbar support Adjustable (PostureFit) Dynamic / integrated Passive / built-in Basic
Seat feel Firm mesh Adaptive cushion Suspension (“floating”) Cushioned
Sizing 3 sizes (A/B/C) One size One size One size
Price $$$ $$$ $$$ $$

We went through the Reddit discussions to put together these reviews, the good, the bad, the alternatives, the tips & tricks!

  • Embody : eliminated chronic back pain for some, caused it for others; try before you buy- > Full review post
  • Cosm: criminally underrated for the right person; wrong size for taller or broader users -> Full review post
  • Sayl: the entry point that punches above its weight, especially for shorter users and secondhand buyers -> Full review post
  • Aeron : the chair Reddit recommends when you ask which one to get without knowing your preferences
u/No_Square_1491 — 14 hours ago

Just got this for 490, good deal?

This is my first (hopefully my only for a while) Herman Miller Aeron. As you see it’s an aluminum frame classic size B. I bought for $490 off of facebook. Was it a good find? I pulled the trigger cause most aluminum frames in the SoCal area are going for 600+

u/YeehawTorres — 1 day ago

Is this normal or should I exchange?

Hey all,

Bought a brand new aeron from HM website and found that the polished aluminum base had some dings on it. After doing some research some say that it’s damage caused by mishandling with delivery, while others claim that cast aluminum will have these defects either by inclusion (foreign object in the die cast) or gas porosity (air bubbles). I’m not really sure which category does my chair fall into and if this warrants a replacement or a repair. I know there is an argument out there that frames these as industrial products sold in bulk to companies that we shouldn’t treat it like luxury items despite the price tag, and that with its intended use you will scratch/chip it anyways. However, the same argument can be said about cars that since you’ll damage it anyways (scratch or dings), you might as well shrug it off despite the fact that these are being sold as retailer products as well. Well, I care enough to not be able to overlook this. Otherwise I wouldn’t be here. Thank you for taking the time to read this.

Photo 1 is the first ding, and 2-4 is the second one.

u/One-Improvement8435 — 1 day ago

Is this real ?

No way im getting a free aeron!! lets gooo. about to drive 2 hours one way !! One of us, one of us !!

u/Swimming_Ad5052 — 1 day ago

Posturefit SL or Lumbar Support?

Hi! I recently had spine surgery so am investing in my WFH set up by buying a new aeron chair! I’m deciding between which back support - I tried both in store and thought the lumbar support was more comfortable but don’t want to regret not purchasing the Posturefit SL…the Posturefit SL seems like a no brainer but the Lumbar Support definitely felt better. Any thoughts or feedback from folks with either? Thank you!

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u/redditme360 — 10 hours ago

Anyone know how to fix this arm swivel?

On my Aeron classic (May 2013) I have swivel arm rests but the middle setting is very loose. Is there any way to tighten that up so it’s consistent and tight?

u/Select-Shopping-847 — 1 day ago

aeron digging into lower back

so i recently got aeron classic size b refub im 5'8,i've been using it like 5 days and i got this problem where the lower back part on backrest which acts as lumbar support feels like it's digging in to my back making it literally torture to sit in this chair like i always feel tension in that part of my back,does someone had that problem aswell,does my back need time to adapt or it's not gonna get better and i just send it back,im not using any lumbar cause it's even worse with it

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u/niba0 — 1 day ago

Aeron Size C for big and tall

I found some locally for $350, in almost perfect shape. I’m 6’9” (~206cm) and 350lbs (~159kg). I’m so sick of my “gaming” chair. I know the price is good for “like new” on size C Aeron, but does anyone have experience at this size in that chair? Will I be comfortable for 8+ hour stretches? I know I’m not in a size B because it hits wrong on my shoulder blades.

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u/trambalambo — 3 days ago