r/eufyS1Pro

So I had an issue with the water. I checked all the plugs and so on, but I wasn't able to fix them; they told me to ship them back, and they would repair them in 5-7 days, so I did. Now they keep sending me messages telling me they are working on fixing it. They have reached out to the warehouse. They have escalated my case. Now they say they can't give me a date, but they'll have refurbished ones in stock mid-May, so they will just give me one of those, or if I am willing to wait (with no end in sight), they will give me a bunch of accessories for waiting.

Has anyone had this happen? If I wait, how long will it take? (Full Message from Eufy Below)

>We sincerely apologize for not being able to provide you with a more accurate repair completion date.

>Since our team is not directly responsible for the repair process itself, we are unfortunately unable to confirm the exact completion time or the specific reason for the delay at the repair center. We completely understand how frustrating this uncertainty must be, and we truly wish we could give you a definite timeline. At this time, the latest information we have received is that your case is being expedited, and we have already followed up again on your behalf.

>Please rest assured that as soon as we receive any new updates, we will inform you immediately.

>If you would prefer not to continue waiting for the repair, we would also like to let you know that both replacement new units and refurbished units are expected to be restocked in mid-May. Once stock becomes available, we will notify you right away and help arrange a replacement for you.

>If you are willing to wait for the repair to be completed, we would like to offer you the following accessory package, which we can ship together with your robot once the repair is finished:

>Rolling Brush ×1
>Brush Guard ×1
>High-Performance Filter ×4
>Side Brush ×2
>Rolling Mop ×2
>Dirty Water Reservoir Filter ×1
>Dust Bag ×3

Hello all!

I purchased a S1 pro less then a year ago. We recently have had a clean water filling issue. Contacted customer service and they advised it would need a replacement but that they are currently out of stock. They offered 30% of the retail value as a refund or waiting until they have more in stock.

Looking for some advice on if I should just wait…argue for a higher percentage of the retail value or take the $300 and purchase and S2 Pro. Maybe there’s another option I’m missing. I’m just frustrated that my warranty covers the issue my vac/mop is currently having but I can’t replace it.

Thanks all!