r/applebusinessmanager

Hey guys,

Is anyone else having an issue with ABM auto-assigning new devices to an MDM automatically? This seems to coincide with the 'upgrade' to the new "Apple Business" but I'm not sure. In our case, these devices are being manually added to ABM using the Configurator and a second phone, but previously even those types of devices auto-assigned if I recall correctly. I've removed & MDM server from the default and re-added it, but no luck.

I manage a lot of devices on intune for my organization, and now we are getting a lot of apple devices added (iPhones and iPads). I need a way to track them if lost and I am worried that I cant do it with Apple BM and even Intune. I feel like I must be missing something here. We don't have the funding to get JAMF or such managers so I need to be able to control and track on Intune or ABM.

I setup the iPhone and managed devices with no user affinity but the "Locate" option is grayed out. Is this still is development or something?

Hi there,

we recenetly went through the domain capture process. We informed the users well in advance, however as we are a major global org, a number of users have not reacted within the transfer window, which has concluded on 1st May.

Unfortunately we couldn't find any resources on what further steps are required by these users. I'm aware that the Apple IDs have remained personal and that they were moved over from the corporate TLD to a temporary Apple domain.

What exactly should be communicated to these users, on which action to take? To us, it's not quite clear, what the correct next steps are.

Background info, if necessary: we are in the process of implementing Intune MDM and the local IT teams are currently joining missing and new user devices to ABM, which is being sync-ed to Intune. We plan on federating ABM with Entra soon as well.

Any help would be appreciated!

Im attempting to do the Domain Capture via ABM, There is 59 unmanaged apple ID's (Not all will be in use anymore) However when trying to do the capture, Ive came across an issue where users dont even get the option to transfer it to the Org as seen here -

https://preview.redd.it/rodb6heptvzg1.png?width=672&format=png&auto=webp&s=80b5545ab235ee4b33fb63a88842b5921c2437d3

Is there something ive missed when doing the capture?

https://preview.redd.it/4jk3iunttvzg1.png?width=480&format=png&auto=webp&s=da41f781c23c926bc2fa28b5ccd6d64fe54bc278

Has anyone experience device enrollment and work account sign in issues since Apple has updated and change their Apple Business model. I am a IT technician at a MSP and up to this point before the change I was able to enroll devices without using the Apple Configurator and simply signing into my client work account in the device general tab under vpn.

This would allow the preconfigured app assigned to populate. After the update I tried to sign into the client work account, and I was receiving a signed in failed error. Now according to Apple Support I have to use the apple configurator, and it took a while for the device to show in Apple Business and now it seems that every work account, I try to sign in with including my administrator account, I use I receive a verification failed error.

As a follow up to a previous post I created, I've had to abandon Apple Business Email as an option and will reluctantly have to circle back to M365 and add to their market share.

To give context, Apple Business's domain capture was used on a custom domain on iCloud+ Accounts.

During this process an email was sent to my accounts instructing them that once the capture was completed, they would be owned by my Org and removed from the iCloud account.

Any previously used email addresses, however, could not be used to create People in Apple Business, complaining that there is already a managed apple account existing.

After 2+ weeks of calling support, escalating, and trying to get any sort of resolution or clarity, they have told me Engineering doesn't really know what to do and they are in a holding state.

That is 2+ weeks of potential emails and time for any established business that was transitioning to this service wasted because they did not properly design this tool to work with their own products, and let you manage a domain you own.

So yeah, I'm not sure how it would work for folks who are not tied into any Apple Ecosystem, but if you have anyone in your org that uses an apple account with the domain in question, AVOID THIS PRODUCT LIKE THE PLAUGE until they get this stuff sorted out**.**

And if apple support happens to read this: You need to revamp your communication strategy because this entire experience was the worst "Business" support from any company I've experienced in years.

Edit: I may give it another shot in 2 months to see if they've resolved these basic issues, but for now I've reluctantly switched to M365