I'm just wondering if anyone else is experiencing any enrollment issues with the new ABM? I'm an ABM Admin (but I am not an IT professional) for my company and ever since this new platform rollout we have really struggled with enrollment and our onboarding process for new hires is a mess since none of them have been able to log into their new laptops. We create their account on our end, that process has not changed much, send them the temporary password, and then they get stuck in enrollment limbo. Our ABM Account Manager and I hopped on a call with someone from the Apple engineering team, and he gave us the following steps:
- In Apple Business, create sign in
- Have the user go to https://account.apple.com on another device.
- Sign in with the User name and Password in the PDF
- Add a Trusted Phone Number
- Set the new Password
- Then try to sign in to the Mac
However these steps don't work either! Once the steps are complete it reverts right back to asking you to complete device enrollment. We have an IT contractor working on this, but the best advice our account rep can give us is to call deployment support, but they're just as lost as we are, and their advice of "turn the device off and back on again" doesn't work (no surprise there).
Does anyone have any suggestions or thoughts on why this may be happening?