r/VinFastComm

TL;DR Update: Instead of fixing my car, the dealership is interrogating me about my social media posts. Customer care has no idea about basic geography. But the craziest part? The dealership just admitted that the technical team is still asking for videos and reports today - which means their verbal "warranty denial" a few days ago was completely made up to avoid liability. I am physically and mentally exhausted.

Hi everyone. First of all, thank you to everyone who supported my last post. I am writing this update because I am completely helpless and honestly losing my mind with the level of apathy from VinFast India and CASA Cars Vijayawada.

For context: My 4-month-old VinFast EV died on the highway after 30 mins of rain. It’s been sitting dead at the service center for 12 days.

Here is the absolute circus I have been put through today (May 12th):

• 9:30 AM:  It’s Amir, the Service Manager at CASA Cars. Is he calling with a diagnostic report? No. He is calling to interrogate me about why I posted about them and VinFast online. I told him straight up: I am helpless, my emails are ignored, and I am just stating factual updates about where my car is. He promised to ask the VinFast team to call me back.
• The Twitter "Promise": The official VinFast India handle replied to my tweets promising a callback. Shocker: Nobody called.
• 11:50 AM - Call #1: Out of sheer desperation, I called the VinFast toll-free number. The executive heard my entire painful story again, read my ignored emails out loud, and tried to call Amir. He didn't pick up. She promised to call me back in 30 mins. It never happened. I tried calling and WhatsApping Amir directly. Complete radio silence.
• 1:00 PM - Call #2 : I called customer care again. A new guy picks up. I have to relive the trauma and tell the whole story from scratch. This executive didn't even know that Hyderabad and Vijayawada are two different cities! He kept trying to contact the Hyderabad service center until I had to literally teach him geography on the call.
• The Massive Lie Exposed: The new guy finally gets Amir on a conference call. Amir then drops a bomb: He says the VinFast technical team called him today to ask - yet again - if the car was driven in the rain. He said they are now asking for new videos of the car and more technical reports which he will send tomorrow.

Wait. Read that again.

If the VinFast technical team is STILL asking for basic videos and trying to diagnose the car TODAY... on what basis did they verbally deny my warranty for "customer fault" a few days ago?! It proves they literally just made up the warranty denial to scare me off and avoid taking responsibility, without having any actual technical proof.

• Blocking Escalation: Amir said the Regional Manager (Bhavani Shanker) might call me. I have zero hope. To take matters into my own hands, I asked Amir to share the email IDs of the CASA Cars dealership management. He flat out refused. He said he cannot share their email addresses without "approval." Since when does a customer need approval to email the management of the dealership that is holding their car hostage?

I am so drained. I invested my hard-earned money into this car to support my business travel, and I am being treated like a criminal for driving in the rain.

What should my next legal move be here? Can they legally withhold dealership management contact info and diagnostic reports like this?

And I am thinking of sending legal notices to Company, and Dealership - Is it a good move?

Please keep sharing. I don't want anyone else to go through this torture.

TL;DR: Bought a VinFast EV 4 months ago. Hit heavy rain on the highway for 30 mins. Car threw High-Voltage faults, went into limp mode, and completely died. Service center has no equipment to check it. VinFast corporate verbally denied the warranty claiming "customer fault" for driving in the rain, but explicitly refused to give me the written diagnostic report. They are now ghosting my emails and cutting my calls.

Hi everyone,

I am posting this as a desperate plea for advice and to warn anyone considering buying a VinFast in India. I am facing a literal nightmare with this company.

Background: I run a highway rest infrastructure startup (PowerNAP), which means I practically live on the highways. I average around 5,000 KMs a month. I bought my VinFast EV on December 25, 2025, expecting a safe and reliable highway cruiser. It didn't even last 4 months.

The Breakdown (April 30th):

• Traveling from Hyderabad to Vijayawada.
• Approaching Vijayawada, I hit heavy rain for the very first time in this car. It lasted maybe 30 minutes.
• Note: I was driving safely on the main highway. The car was NEVER submerged, and I did not drive through any waterlogged areas.
• Suddenly, the dashboard lit up like a Christmas tree: EV Battery Fault, High Voltage Battery Warning, and 12V Battery Fault.
• The car violently dropped into limp mode (~20 km/h) making it incredibly dangerous on a wet highway. I had to pull over 6-7 times. It eventually refused to charge and died completely.

(See attached images of the dashboard errors and the car on the flatbed)

The Service Center Joke (CASA Cars, Vijayawada): The car was towed on May 1st. The Service Center Manager told me they don't even have the required lift to do a proper High-Voltage battery inspection. My car just sat there gathering dust while my emails to corporate went completely unanswered.

The Scam (May 11th - Today): After 11 days of silence, the Service Center Manager called me with an update from VinFast's central tech team.

1. Warranty Denied: They told me the catastrophic high-voltage failure is a "customer fault" simply because the car was driven in heavy rain, and I have to claim my personal insurance.
2. Hiding the Evidence: I demanded they email me the diagnostic report proving this. The manager flat-out refused. He said VinFast management gave strict instructions NOT to share any internal emails or written diagnostic reports with the customer.
3. Ghosting: Over 9 detailed escalation emails to their grievance officer and management have been ignored. When I call customer care now, they put me on hold and abruptly disconnect the call.

My Question to the Community: If a modern electric vehicle cannot survive 30 minutes of standard highway rain, how is that not a severe manufacturing and sealing defect? Blaming me while hiding the technical evidence is a massive violation of consumer rights.

I am facing huge business disruptions and mental stress because of this.

1. Has anyone dealt with something similar regarding EV battery warranties in India?
2. What is the fastest legal route here? Should I send a legal notice immediately or go straight to the consumer forum?

Please upvote/share for visibility. Auto companies cannot be allowed to treat Indian consumers like this and get away with it.

Taksi Green SM ID ini berulah lagi cium separator jalur sepeda di daerah Sudirman.

Gaada source karena gw lewat sendiri sekitar jam 00.18

The Indonesians have only experienced this once, but we Vietnamese go through it every day, and only fools would get on this filthy Chinese vehicle.

Can Indonesians get rid of these filthy cars from their country, or will you accept living with them like we Vietnamese do?

Nóng: VinFast công bố kế hoạch tái cấu trúc, sẽ thoái mảng sản xuất với giá trị 530 triệu USD

May be another financial trick. The interesting point is the contract value expected to be 530 mil USD while the auditor estimate the company value at 106 mil USD.

Vinfast has the potential to cause trouble in any terrain, from densely populated cities to raging rivers and now even in dense jungles.

After consulting with a renowned electric vehicle expert in Vietnam two days ago, he told me that Vinfuck electric vehicle is the best he has ever seen. Tomorrow I will visit him again at Vietnam's largest psychiatric hospital in Bien Hoa province.

Source: https://www.facebook.com/share/p/14fWj2dfYyZ/?mibextid=wwXIfr

If anyone has been following the financial structures of emerging EV companies, VinFast recently filed some interesting documents with the SEC that provide a good case study on capital management. They announced a corporate restructuring that essentially spins off their manufacturing operations to transition into an "asset-light" business model.

On the surface, an automaker selling its factories sounds alarming, but digging into the filings and the broader industry trends, the mechanics of the deal are quite interesting. Here is a breakdown of what is actually happening:

1. Splitting the IP from the Physical Factories
According to the SEC filings, VinFast is splitting its subsidiary into two separate entities.
- VFVN (The Core Company): This entity retains the intellectual property, global R&D, software, brand building, and the sales/after-sales networks.
- VFTP (The Manufacturing Arm): This entity keeps the capital-intensive physical manufacturing assets in Vietnam.

VinFast is then transferring the manufacturing arm (VFTP) to an investor group led by their founder, Pham Nhat Vuong, for approximately $530 million. Moving forward, VFTP will operate as an independent, third-party contract manufacturer building vehicles for VinFast.

2. The Real Driver: Debt Relief
The most significant part of this restructuring is the balance sheet impact. By transferring the manufacturing arm to the founder's investment group, the purchasing party is also absorbing the vast majority of VinFast's existing debt and liabilities, which total approximately 182 trillion VND.

By removing this massive debt burden from the core company, VinFast's leadership expects to minimize future capital expenditure constraints. According to their Deputy CEO, this restructuring is the primary reason they are now projecting the company can reach profitability by 2027.

3. The "Asset-Light" Trend in the EV Industry
This isn't an isolated strategy; it actually mirrors a broader shift in the automotive industry. A comprehensive report by the Boston Consulting Group (BCG) analyzed thousands of companies and noted that "asset-light" models generally deliver better returns on assets, lower profit volatility, and greater operational flexibility.

We are seeing this heavily in the EV space right now because building wholly-owned overseas plants is incredibly expensive—sometimes costing over a billion dollars just to break even. To avoid tying up capital, competitors are doing the same thing:
- Geely: has utilized a technology-for-equity deal with Renault to use existing factories in Brazil.
- Stellantis bought a 21% stake in the Chinese startup - Leapmotor to manufacture and sell their vehicles globally without building new infrastructure.
- XPeng is using Magna Steyr's facilities in Austria to produce its SUVs for the European market.

4. The Quality Control Question
The obvious risk with moving to contract manufacturing is losing control over vehicle quality. To address this, VinFast has stated that the arrangement is strictly a manufacturing agreement where the factories must produce vehicles according to the exact designs, technical specifications, and standards provided by the core company (VFVN). The company retains strict control over product quality before any vehicle reaches the consumer.

Discussion:
It seems like the traditional "build your own factory everywhere" model is becoming too capital-intensive for newer EV players to survive. What are your thoughts on automakers shifting away from owning physical factories to focus entirely on software, R&D, and brand management? Is going "asset-light" the most viable path to profitability in the current EV market?

Vietnamese quality aiming for the global stage, but check out this tire change video of the new VinFast VF7. What are we actually seeing here?

1. Superhuman strength or zero resistance? The technician uses a couple of pry bars, but the way that tire pops off is "too smooth." No heavy breathing, no struggling—it looks like he’s peeling a banana rather than prying a High-Performance tire.
2. Goodyear or Goodwill? Factory specs state the VF7 (both Eco and Plus) comes with Goodyear Eagle F1 Asymmetric 6. This is supposed to be an Ultra-High Performance (UHP) tire. But looking at the video, the sidewall looks as soft as a moped tire or some super-thin Bias-ply rubber.
3. The "Physics" doesn't add up: EV tires are usually reinforced with stiff sidewalls and heavy steel belts (Radial) to handle the massive weight and instant torque of an electric motor. In the US, tire machines often struggle with the Eagle F1 series, yet here, it’s being pulled off by hand?
4. Cooling factor: You can’t blame it on "hot rubber." By the time roadside assistance arrives, the tire has already cooled down and should be stiff. How is it still this pliable? Is this a special "super-thin" Diana's version made specifically for this market?
5. The American Comparison: In the States, we use heavy-duty tire changers for these steel-belted radials, and even then, it’s a workout. If VinFast’s UHP tires are this "flexible," does it explain the "floaty" handling some users report? Or heaven forbid, does it have anything to do with those infamous suspension/axle issues?

The Bottom Line: VinFast might have just redefined "High Performance" with a tire that’s easier to remove than a pair of sneakers. Any mechanics out there want to explain this "magic"?