u/FutureAd5875

https://www.facebook.com/groups/1197177038628887/posts/1288546546158602

TL;DR Update: Instead of fixing my car, the dealership is interrogating me about my social media posts. Customer care has no idea about basic geography. But the craziest part? The dealership just admitted that the technical team is still asking for videos and reports today - which means their verbal "warranty denial" a few days ago was completely made up to avoid liability. I am physically and mentally exhausted.

Hi everyone. First of all, thank you to everyone who supported my last post. I am writing this update because I am completely helpless and honestly losing my mind with the level of apathy from VinFast India and CASA Cars Vijayawada.

For context: My 4-month-old VinFast EV died on the highway after 30 mins of rain. It’s been sitting dead at the service center for 12 days.

Here is the absolute circus I have been put through today (May 12th):

• 9:30 AM:  It’s Amir, the Service Manager at CASA Cars. Is he calling with a diagnostic report? No. He is calling to interrogate me about why I posted about them and VinFast online. I told him straight up: I am helpless, my emails are ignored, and I am just stating factual updates about where my car is. He promised to ask the VinFast team to call me back.
• The Twitter "Promise": The official VinFast India handle replied to my tweets promising a callback. Shocker: Nobody called.
• 11:50 AM - Call #1: Out of sheer desperation, I called the VinFast toll-free number. The executive heard my entire painful story again, read my ignored emails out loud, and tried to call Amir. He didn't pick up. She promised to call me back in 30 mins. It never happened. I tried calling and WhatsApping Amir directly. Complete radio silence.
• 1:00 PM - Call #2 : I called customer care again. A new guy picks up. I have to relive the trauma and tell the whole story from scratch. This executive didn't even know that Hyderabad and Vijayawada are two different cities! He kept trying to contact the Hyderabad service center until I had to literally teach him geography on the call.
• The Massive Lie Exposed: The new guy finally gets Amir on a conference call. Amir then drops a bomb: He says the VinFast technical team called him today to ask - yet again - if the car was driven in the rain. He said they are now asking for new videos of the car and more technical reports which he will send tomorrow.

Wait. Read that again.

If the VinFast technical team is STILL asking for basic videos and trying to diagnose the car TODAY... on what basis did they verbally deny my warranty for "customer fault" a few days ago?! It proves they literally just made up the warranty denial to scare me off and avoid taking responsibility, without having any actual technical proof.

• Blocking Escalation: Amir said the Regional Manager (Bhavani Shanker) might call me. I have zero hope. To take matters into my own hands, I asked Amir to share the email IDs of the CASA Cars dealership management. He flat out refused. He said he cannot share their email addresses without "approval." Since when does a customer need approval to email the management of the dealership that is holding their car hostage?

I am so drained. I invested my hard-earned money into this car to support my business travel, and I am being treated like a criminal for driving in the rain.

What should my next legal move be here? Can they legally withhold dealership management contact info and diagnostic reports like this?

And I am thinking of sending legal notices to Company, and Dealership - Is it a good move?

Please keep sharing. I don't want anyone else to go through this torture.

Dạo này bộ khá căng
Anh em tham gia social thì nhớ đọc mấy cách để bảo mật thông tin cá nhân trên internet trước khi phát biểu tùm lum nhé :))

I just come up with this thread. And it seem join bootcamp in 2018 was a smart move when everything is new and easy for web dev.
My questions: what is the same opportunity like this in 2026?

I’m so lost right now.