Refusal to serve me after supervisor request
Hey guys today, I had a very bad altercation at a local post office while trying to obtain a new passport for my newborn daughter . Arrived there on time, but there was a long line I had checked in with a lady that was sitting behind some kind of desk/office ,but there was only one clerk working. By the time I got to the clerk, it was 15 minutes after my appointment. She told me that I had missed my appointment. I explained to her that I had checked in earlier, but because she was so busy I decided to wait in line respectfully. After that, she got very disrespectful and told me that I was a liar and asked me to leave or she will call the police . As you guys can imagine it was very embarrassing and very disrespectful and draining. I felt belittled and disrespected. I decided to not leave and I stepped a little bit to the side and asked to speak to a supervisor, the supervisor took about 10 minutes to come out and when he did come out, he was very respectful and listen to my side of the story and went and confirmed with the first lady that I had checked in with that I did actually check in and I did the right thing . He apologized and told me to wait just a little bit while he went over and spoke to the employee to tell her that she needs to serve me because I did not do anything wrong. However, she firmly refused and told her Supervisor no I will not serve him. He can wait till 4 PM to the other employee gets in and she can serve him. To cut it short I’m basically reaching out here to see what kind of action I can take in this situation. I have already filed a complaint to the USPS website however I don’t know if I will get much of a response or if they will escalate the situation.
