r/USCellular

How are you guys handling the new change where your not able to do any changes on account that cant effect the monthly bill since may 1st? Any customer complaining?

it’s an agent store, I know that part for sure. My friend works there and he says they aren’t closing but I have to switch my service soon

Hey guys I just wanted to reach out because we have been getting lots of po’d customers. Agent locations have no access to USCC any more. We can’t even do bill pays. We are having to send them to corp store and we apologize sooooo much! Since we lost everything may 1st we have literally had to send almost everyone away. If they aren’t Tmobile or getting their port pin. We literally can’t do anything. We are so sorry we are adding more work to CORP employees. God speed yall.

It seems like Downdetector is confirming that there are widespread reports of US Cellular not working this morning. I can't make calls at all but can still send text messages. I don't see anyone addressing this, does anyone know the potential cause of the outage? And if it is worth trying to contact customer service? I'm unable to call their main number.

I had no idea about the merge or update until it happened today. Customer service was rude about it, I'm now a forced T mobile member. Do i leave to find a new carrier or how do others feel? I did not appreciate not having an official warning, not sure what this actually means for my account and how my phone will operate. It's not the end of the world, but incredibly unprofessional with the lack of communication and that alone makes me want to leave. How do yall feel?

Heads up to current USC > T-Mobile customers, if your phone has a balance remaining, meaning it’s not unlocked, when your account transitions you may have to enter your Apple password again to make your phone work.

So I've seen a few posts talking about closures and layoffs, just wanted to put a number to it and get it out there. My store is closing even though we were #1 in the company for last year, and the first few months this year. T-Mobile didn't look at sales numbers, they didn't look at customer reviews. They buttered us COR employees for 8 months, getting us used to tools and processes while we were pulling double duty as US Cellular employees, only to pull the rug and put us out.

I'm just disappointed at how stark the difference is between how US Cellular treated it's employees vs T-Mobile.

Hey guys old us cell rep here. Saw someone post about not being able to make account changes that affect billing?

Would this include if I’m on the flat rate plan going up to everyday or even better? Or specifically adding lines of service/financing phones?

Also the reps/agents that held out this long I commend you and want you to know that you guys are appreciated and wish you the best of luck

Hey everyone,

I bought an unlocked phone through Ebay. Checked the settings and confirmed it was unlocked. I put my USCellular SIM in it and it works just fine. Tried to use it on T-Mobile because I'm switching over and now it says the phone is locked to USCellular and they won't unlock the phone. Anyone found a workaround on this?

While some of us have secured internal transfers, other of us lined up new jobs, and others unsure of what to do next- a decent amount of COR employees are at risk of losing their jobs.

If you come in bitching about something we can't control or help with, expect the rep to not care. A good amount of us have nothing to lose.

Three times this week I've had customers come in explaining that they were "ready to bitch," and we've had a couple escalations and people blaming us (yes, literally my associates) for the bullshit T-Mobile is doing

i really don’t know much about the switch but does my phone switch automatically and do i keep my same phone number?

Not one of the biggest agents, but survived 30 years.

Thank you to the greed of TDS and LT for helping make this happen.

Good luck to everyone going through this right now.

When the transition happened everyone got an hourly boost to $19-21 an hr. Are there any plans on them cutting this?

Good morning. I have an iphone. I just changed my number yesterday at 1 pm. I can receive calls and make calls. My iMessage and RCS texts go through and I can receive them. I cannot get or send sms texts. I have no idea what to do. I’ve tried turning on and off airplane mode, resetting network settings twice, toggling iMessage on and off several times, and restarting my phone a whole lot of times. Nothing will work. I’ve also talked to support over the phone and through the text line to no avail. I can’t make it to the store bc I am at work so any suggestions would be appreciated until I can go

Spend money at this awful company.

My phone has been fully paid off for years yet I can't sell it because I stopped using their service.

Maybe don't try to charge me $160 for a single line you thieves