r/SunseekerRoboticMower

Hi, I just bought a Sunseeker elite 4x. And for some reason it just won’t make the patterns (shapes) i placed on lawn. Did anybody try and play with patterns?

Since this Sunday my new X5 gen 2 suddenly has a problem: Whenever it needs to do a self-check in certain map editing functions (f.ex. I need to add/edit a Zone/mowing-area), it fails the self-check stage/position "4G Signal test". Interestingly, it passes all other tests, including "4G signal connected successfully". And also in the other settings, the 4G module seems to be OK - f.ex. in the GPS/4G anti-theft tracking, it shows as "module status - online" with current timestamps when it last reported its location.

Kind of strange.

I tried shutdown/reboot of the mower, shutdown/reboot my phone I use to control it, anything... Retrued to map editing multiple times per day since Sunday and it just won't work anymore.

I did some map editing on Sunday morning (where it also needed to run the self-check and passed it successfully), but then in the afternoon, and since then, no luck. always the same error.

I opened a ticket with Sunseeker Support yesterday, but maybe someone here has an idea on how to resolve this or had the same problem already?

Update:
Sunseeker support replied to my ticket and told me - without any further checkng/digging - that they are unable to help with this, and that the specialist/reseller I bought the mower from needs do be involved to do a manual diagnosis via specialized software/tooling.

What a shame tbh from my point of view! That puts Sunseeker support in a pretty bad light if you ask me. CHF 2'000.- for a "tech tool" that cannot be "tech tooled" by "tech support" :-(

Hope the specialist/reseller wont charge me for his time with this...

In case Sunseeker is reading this: Internal Sunseeker EU case/ticket number is 34628. Maybe you can kick some butt and optimize your support org???

Recently using X5 last 4 weeks and grass has a whitish hue to it. Cutting at 4” which should be ok in my area. Plenty of rain recently. Blades are new so 4 wks old and it runs most days.
First picture is my neighbors lawn on left side much greener and what my lawn used to look like with push mower last year.
How often everyone changing the blades? Or anything else could be causing this less than green lawn?
Edit: the blades are at 72% per app so that’s not problem

So in one of my zones i had 3 wooden pillars, but in-between mowing seasons, during winter, they were removed. The robot still thinks they're there and leaves a small circle of grass where they used to be. How do I tell it that they aren't there anymore?

Edit: Solved, thanks.