I have Spectrum Fiber in rural NC and symmetrical speeds have been available on the 1 GB plan for about a year now. Why aren't symmetrical speeds available for the slower plans?
Hi all,
I'm assisting a friend that was abused and whose ex had spectrum under her name. The spectrum service has been able to be cancelled but the ex still has the physical equipment. I understand that she is technically liable for the equipment but the fact the only answer we've gotten from phone reps is "physically go to the person you have a restraining order against and get the equipment" seems very impersonal. Is there any way to contact someone may be able to grant an exception? Or at the very least, somehow take over what she owes and have it put on my account without her knowing?
Thanks in advance
After 10 days of endless troubleshooting by Spectrum and Xumo, our second Xumo box is finally working on our account. (Problem solved by taking the third replacement Xumo to Spectrum’s shop to complete the registration on my account. So odd!) Now, I’m stumped on how to make the Xumo send audio to Apple HomePod wireless speakers. Am I really stuck using the weak speakers built into our Sony TV? I was hoping that Spectrum TV services via Xumo would work better than using the Spectrum App on an AppleTV. Should I give up on the Xumo, the Apple speakers, or go back to AT&T Fiber, YouTubeTV and an AppleTV box?
Hello everyone,
Looking for ideas, calling or chatting on the Spectrum app has been of no assistance with the issue. We got Spectrum in November a few years ago, and recently in the last few months our Apple devices, two iPhones and two MacBooks, on Safari when we use Google search the "connection drops." And if I enable the "Not Secure Connection Warning" option in Settings, it gives a fraudulent website warning. No amount of fiddling with phone settings, or the router settings have resolved the issue. Different DNS addresses did not work. Factory reset of the router did not work. And Spectrum's support has claimed it is on Apple's end. However, my mother is able to Google search just fine when she is here, and we are able to use Google search on Safari when we are at other people's Spectrum households. My iPhone 11 can Google search, but my wife's iPhone 14 and father's iPhone 16 cannot. Google maps & mail work just fine, but if I open a link in Google mail, the connection drops. Everything is up to date.
What else could be the issue? I've scoured the internet and found only a few similar cases. I thought for sure switching DNS would solve it, and when that did not, factory reset surely would, which also failed to resolve the issue.
In addition, I cannot use Reddit when I switch the DNS, all images fail to load. Any suggestions? Wasn't sure to post this here or the other Spectrum subreddit.
We’re just at our wits end at this point. Every hour or so the internet just cuts out. Working from home and during meetings we’ll get kicked out multiple times and have to keep reconnecting. We’ve swapped routers and modems so many times the folks at the store know me by now when I walk in. Phone support is just the same power cycle advice and the techs that come out are the same. Thank god for monopolies.
Had the overnight outage and upgrade a few weeks ago, and things have been acting up ever since. I have the gig plan, SAX2V1S router, EN2251 modem, and made no changes to those devices, connected devices, or any settings.
My speed is okay, just got 500 / 40 Mbps on my PC.
The main issue seems to be slow loading, partial loading, or no loading of many websites, mainly on Firefox on my PC. Refreshing the page multiple times sometimes helps, waiting for a minute sometimes helps, and sometimes nothing comes through at all.
I was beginning to think it was Firefox since it seems to be the most affected, but after testing and the timing of the break (immediately after the upgrade was completed), I'm thinking something on Spectrum's end is now incompatible with this browser - I really don't want to migrate to another, and I prefer Firefox to any other.
I've completely cleared the cache and all site data, cleared the DNS cache, tried connecting to the worst websites through a VPN, started Firefox in safe mode, turned off my one extension (UBlock Origin), switched to lower security settings, and restarted my PC. Nothing seems to make a difference. I've also power cycled the modem and router twice, once a couple days after the upgrade, and once a couple days ago.
Any known issues here? May ultimately be a Firefox issue, but haven't seen it anywhere else, and the only thing that changed immediately before it broke was the Spectrum upgrade.
Hi all,
I’ve had an Arris DOCSIS 3.0 for many years (leased). Signal levels are consistently great. (+40 SnR, 5 ds power). They have 24 ds channels so in theory close to 1 Gbps max. I now have a rated 600 Mbps plan & speedtests & actual usage do confirm this full capacity.
Still, I was about to go all-in with trading in for a 3.1 because of course 3.0 is legacy now, but then I started reading that Spectrum now consistently locks out the 192.168.100.1 status page and to me checking that regularly is pretty important.
I know I’m pushing the upper limits of 3.0 at this point but if they are not pushing me to swap & all is good, can I just sit pretty for as long as possible?
Currently, have a new account and install is going terrible. Still no signal after 24 months of repeated effort to resolve.
Tried to get installed over two years ago and my townhouse had no signal, but signal at the box. Work order put in, no result. Another work order and again no result. Returned eqpt and cancelled order and asked for a work order to be submitted. Doubt there ever was...
Every 3 mos. or so I would ask a Spectrum Tech in the complex if my service worked and they would say yes. I said are you sure? Again yes. Can you please check? Upon checking, no signal and "I'll put in a work order."
Couple months later same routine... I would ask a Spectrum Tech in the complex if my service worked and they would say yes. I said are you sure? Again yes. Can you please check? Upon checking, no signal and "I'll put in a work order." Rinse and repeat a few more times over the last year and it is always the same.
Get their never ending mailers and contact Spectrum, green light for service and signed up for internet and mobile. As I sit here, my connection still has no service even after seeing the green light for install. I tried so hard to get this resolved. I have been patient, respectful of all Spectrum employees. I have asked politely, many many times. I have been given assurances again and again. I have believed their representatives (7+) when they say they'll get to the bottom of it, promised that they'll reach back out, and nothing. So, Reddit, you are my last hope.
So, in all honesty. Am I never to be a customer? Is there some primary issue I am unaware of that blocks my every attempt to get service and give you my money? Have I misspoken to someone? Do they need an apology? Where is it that I am going wrong here? What is it about my approach that doesn't get any result at all? Who can I speak to? Where can this be escalated? Do I need an Act-of-God to get help? Do I have to be a Verizon customer? I live in a city of one million people and hundreds of thousands of people enjoy Spectrum services. My complex has almost 400 units, they also enjoy Spectrum services. But, not me? Why???
Can I at least get an award for my persistence?
-Sincerely
I just want reliable internet!!