r/ShopifyAppMarketing

Support is always big concern being Shopify app owner. In the daytime, our team takes care of it, but the problem is about night time. For now, we have set up live chat with CrispAI agent which has the knowledge base of our Shopify app documentation and depending on the query it is to the customer, but live customer support live human agent is something we are still not able to achieve after our office hours. My first question is do that really impact considering we are in IST Indian standard time zone

Second question, what can be the solution for this problem?

I need a Shopify expert who has experience with nail care or health products.There is a process of building from 0 to 1, and tasks such as data analysis can be carried out. I really need such an all-around expert.

I’m looking at ways to increase customer lifetime value. Instead of just selling physical items, I want to offer an "inner circle" monthly subscription where buyers get access to exclusive locked videos, early drops, and premium content right on the storefront.

It seems like it would print money since the digital side has almost 100% margins, but stringing together the subscription billing and the video access gates looks like an admin nightmare. Has anyone successfully bundled physical merch with a recurring digital video subscription?

Hi,

We are a marketing company from Scandinavia, looking to acquire 2-4 Shopify apps, depending on the size. We are open to offering 3-4x ARR depending on the app.

If you are interested, please send me a DM or comment below with the reason for selling, and the following:

• App name + App Store link
• Current MRR, and last 6 months trend
• Launch date
• Main KPI's:
  • Active paying users
  • Install to Purchase
  • Install to Review
• If running ads:
  • Montly ad spend and rough ROAS
  • CPI
  • CAC

All points must be included (or with an explanation of why its not).

Can anyone help setup and run successful Shopify ads? Need an expert who has experience running Shopify ads with proven track record. Reach out via DM

I have some experience running ads but limited results and need to understand how to properly run them in my niche.

I’m trying to figure out what actually moves the needle for ranking in the Shopify App Store.

My app has the “Built for Shopify” badge, solid reviews, and solves a clear problem (order limits / minimum order quantity). Despite that, it’s not ranking as well as I expected for relevant keywords.

I’ve already worked on:

• Listing optimization (title, description, screenshots)
• Support quality (which reflects in reviews)
• Core features that match common use cases

Still feels like discoverability is limited.

For those who’ve cracked this:

• What actually impacts ranking the most?
• Is it mostly install velocity, keyword matching, reviews… or something else?
• Did anything specific help you move up meaningfully?

Would really appreciate insights from people who’ve been through this.

Quick question for anyone building Shopify apps: what's the bottleneck when it comes to marketing?

I've spent years working on GTM and growth strategy, and paid acquisition specifically for Shopify apps. From my experience, the dynamics are pretty different, and most generic marketing advice doesn't translate well.

I'm currently documenting my frameworks into structured resources and trying to pressure-test them against what founders struggle with. So I'm curious:

• Is it not knowing where to start?
• Running some things but not really knowing if they're working?
• Or is it more about needing specific knowledge, like how to structure ads properly, how ASO works, or how to think about lifecycle emails, how to build growth flywheels?

If you're open to a quick 20-minute discovery call, I'd genuinely appreciate the perspective. Happy to share the ads documentation for Claude I've built as a thank you; it covers campaign structure, keyword strategy, optimization tips, how to think about CPI vs CAC vs ROAS, and how to know if ads are even the right channel for your stage.

This is not a pitch. Just trying to define better where the friction is.

If that's useful to you, drop a comment or DM me.

I’m looking at ways to increase customer lifetime value. Instead of just selling physical items, I want to offer a monthly subscription where buyers get access to exclusive videos, early drops, and premium content right on the storefront.

It seems like it would print money since the digital side has almost 100% margins, but stringing together the subscription billing and the video access gates looks like an admin nightmare. Has anyone successfully bundled physical merch with a recurring digital video subscription?