r/SEMrush

How long does it take for u/Visa or u/Mastercard to take action against a merchant for systematic billing abuse?

Here's what I found on Reddit in just the last 2 months:

https://www.reddit.com/r/SEMrush/comments/1taesi1/comment/olc1vay/

https://www.reddit.com/r/SEMrush/comments/1taesi1/charged_23595_for_forgotten_semrush_trial_zero/

https://www.reddit.com/r/SEMrush/comments/1t9v8md/warning_semrush_does_not_automatically_process/

https://www.reddit.com/r/SEMrush/comments/1t7bsxj/i_was_charged_100_in_my_in_my_current/

https://www.reddit.com/r/SEMrush/comments/1sz6ldw/does_customer_service_even_exist_on_semrush/

https://www.reddit.com/r/SEMrush/comments/1sx9qx0/charged_234_after_forgetting_to_cancel_trial/

https://www.reddit.com/r/SEMrush/comments/1sdelf8/im_taking_legal_and_regulatory_action_against/

https://www.reddit.com/r/SEMrush/comments/1sbqyhn/your_cancellation_process_is_deliberately/

https://www.reddit.com/r/SEMrush/comments/1sb02fv/21668_charged_during_trial_refund_denied_despite/

https://www.reddit.com/r/SEMrush/comments/1s8cyqu/forgot_to_cancel_semrush_free_trial/

https://www.reddit.com/r/SEMrush/comments/1s53uoo/344_charged_during_trial_flatly_denied_refund/

https://www.reddit.com/r/SEMrush/comments/1s4rxlz/refund_is_denied/

https://www.reddit.com/r/SEMrush/comments/1s4bo0b/chance_of_refund/

https://www.reddit.com/r/SEMrush/comments/1s12z4o/refund_denied_for_10minute_accidental_charge/

https://www.reddit.com/r/SEMrush/comments/1ryl9ae/did_anyone_actually_get_a_refund_from_semrush_for/

https://www.reddit.com/r/SEMrush/comments/1rxprti/i_got_charged_on_semrush_free_trial_any_chance_of/

Hi everyone,
I am in a desperate situation and hoping a Semrush representative here can help. I signed up for a free trial and forgot to cancel. I was just charged the full monthly rate $235.95.As soon as I saw the charge, I immediately canceled the subscription. I have completely zero usage on the account since the trial rolled over—I haven’t run a single report or keyword search.

Standard support denied my refund citing policy, but this money was meant for my father’s upcoming surgery. I live on a very low income, and every single dollar right now is critical for his medical care.

Because of this charge, I am going to default on my credit card because I physically do not have the money to pay it back. Keeping nearly $235.95 for a service with zero usage under these circumstances feels devastating.

Can an official or community manager please look into my ticket and escalate this to a supervisor? I desperately need this money back for my family's medical emergency.
Thank you.

I cancelled my free trial one day before it expired. Semrush requires manual approval to complete a cancellation, they never approved mine, and I was charged €240.

When I contacted support 13 days later with a screenshot showing I had initiated the cancellation, they told me it wasn’t valid proof and refused a refund, claiming it wouldn’t be “fair to other customers.” I had not used the account at all after the cancellation attempt.

I am now filing a Visa chargeback.

If you’re on a Semrush free trial: do not assume your cancellation went through. Make sure you receive a confirmation email, otherwise they may charge you and refuse to refund.

Planning to recommend Semrush internally for SEO audits, on-page, outreach, backlinks, and AI citation tracking. I’ll be handling around 5 projects.

Which Semrush plan would you recommend? Also planning to try the trial version first. Would love expert suggestions.

Hi, I am using Semrush in my current job and honestly I am pretty frustrated with the accuracy of the Backlinks because the tool is not showing me certain backlinks that I know that they actually exist.

Is it a setup problem or do you know what I can do to actually see all my backlinks?

Just read an article referencing an IDC Market Note, and the gist is: rankings still matter, but they’re not the whole game anymore because LLMs are now a second gatekeeper for discovery.

One stat that jumped out: in a lot of industries, 90%+ of pages cited by ChatGPT/Perplexity don’t end up getting real brand attribution or traffic back.

Their suggested direction feels like SEO + PR + community blended together:

rebuild topical authority on your own site

strengthen signals on high-trust external sources like Reddit, reviews, and certifications

refresh content more often because recency seems to matter in AI answers

And they also make the point that GEO is not just a marketing task. It needs product, CX, data, and content ops aligned.

How are people here measuring this now? Still mostly rankings and clicks, or are mentions, citations, and sentiment becoming part of the reporting?

Hi all!

Does anyone have some tangible ways on how to increase one's AI Visibility score in SemRush? Not looking for tools to use or anything like that, just actionable steps that you might have tried and seen an increase in the score

Thanks!