Charged $235.95 for forgotten Semrush trial. Zero usage, support denied refund, and I desperately need this money for my father's surgery.
Hi everyone,
I am in a desperate situation and hoping a Semrush representative here can help. I signed up for a free trial and forgot to cancel. I was just charged the full monthly rate $235.95.As soon as I saw the charge, I immediately canceled the subscription. I have completely zero usage on the account since the trial rolled over—I haven’t run a single report or keyword search.
Standard support denied my refund citing policy, but this money was meant for my father’s upcoming surgery. I live on a very low income, and every single dollar right now is critical for his medical care.
Because of this charge, I am going to default on my credit card because I physically do not have the money to pay it back. Keeping nearly $235.95 for a service with zero usage under these circumstances feels devastating.
Can an official or community manager please look into my ticket and escalate this to a supervisor? I desperately need this money back for my family's medical emergency.
Thank you.