u/BroccoliCareless2930

How long does it take for u/Visa or u/Mastercard to take action against a merchant for systematic billing abuse?

Here's what I found on Reddit in just the last 2 months:

https://www.reddit.com/r/SEMrush/comments/1taesi1/comment/olc1vay/

https://www.reddit.com/r/SEMrush/comments/1taesi1/charged_23595_for_forgotten_semrush_trial_zero/

https://www.reddit.com/r/SEMrush/comments/1t9v8md/warning_semrush_does_not_automatically_process/

https://www.reddit.com/r/SEMrush/comments/1t7bsxj/i_was_charged_100_in_my_in_my_current/

https://www.reddit.com/r/SEMrush/comments/1sz6ldw/does_customer_service_even_exist_on_semrush/

https://www.reddit.com/r/SEMrush/comments/1sx9qx0/charged_234_after_forgetting_to_cancel_trial/

https://www.reddit.com/r/SEMrush/comments/1sdelf8/im_taking_legal_and_regulatory_action_against/

https://www.reddit.com/r/SEMrush/comments/1sbqyhn/your_cancellation_process_is_deliberately/

https://www.reddit.com/r/SEMrush/comments/1sb02fv/21668_charged_during_trial_refund_denied_despite/

https://www.reddit.com/r/SEMrush/comments/1s8cyqu/forgot_to_cancel_semrush_free_trial/

https://www.reddit.com/r/SEMrush/comments/1s53uoo/344_charged_during_trial_flatly_denied_refund/

https://www.reddit.com/r/SEMrush/comments/1s4rxlz/refund_is_denied/

https://www.reddit.com/r/SEMrush/comments/1s4bo0b/chance_of_refund/

https://www.reddit.com/r/SEMrush/comments/1s12z4o/refund_denied_for_10minute_accidental_charge/

https://www.reddit.com/r/SEMrush/comments/1ryl9ae/did_anyone_actually_get_a_refund_from_semrush_for/

https://www.reddit.com/r/SEMrush/comments/1rxprti/i_got_charged_on_semrush_free_trial_any_chance_of/

I cancelled my free trial one day before it expired. Semrush requires manual approval to complete a cancellation, they never approved mine, and I was charged €240.

When I contacted support 13 days later with a screenshot showing I had initiated the cancellation, they told me it wasn’t valid proof and refused a refund, claiming it wouldn’t be “fair to other customers.” I had not used the account at all after the cancellation attempt.

I am now filing a Visa chargeback.

If you’re on a Semrush free trial: do not assume your cancellation went through. Make sure you receive a confirmation email, otherwise they may charge you and refuse to refund.