r/PublicMobile

Message from PM:

Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly price will change from $35 to $40.

Switch to a 4G LTE/5G device to avoid this amount on your bill starting on your following renewal. You can cancel your subscription without penalty until 30 days after the effective date of this change.

For more information: publicmobile.ca/sl/0t4JmF5Pv9

However, having a OnePlus 7T that is LTE capable, why am I getting a message insinuating that my phone uses their 3G network and therefore will be incurring an additional $5 fee monthly.

How can I drop my 3G access or show that my phone uses LTE and keep my bill from increasing?

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Anyone else having issues login problems this morning. I have 2 accounts and can NOT get into one of them. Have tried everything, changing passwords and even forgot email but nothing works. Phone is good.

https://preview.redd.it/fw6e32cd9fzg1.jpg?width=928&format=pjpg&auto=webp&s=c4479720b7fffc073d3beb11fc1ef228bed4b4f7

I was getting only 30 Mbps from a 4G device. I put the sim card into a 5G device and now I'm getting the max 250 Mbps speed exactly as advertised! It's amazing! I'm fully satisfied. I'll be staying with Public Mobile for a long time.

The first few months service was great. A couple weeks ago I noticed that things were taking forever to load on my phone. Thought it might just be a little glitch or something but it’s still happening.

Has anyone else noticed theirs slowing right down?

I have a 5G plan when doing a speed test i have 250mbps down 10mbps up wether im on 5G+ 5G or LTE. still I can’t stream videos, scroll TikTok or Instagram. I feel like public mobile is boosting my speed only when I do a speed test

I tried a few searches, but not finding what I need in here.

My PM line is currently inactive and I'm porting to Bell. Any options to get my number from PM without paying to reactivate?

If not, what's the cheapest reactivation method?

I did have 50% off their $50 plan. But I never received a renewal reminder until it was too late... now all I seem to have access to is full price packages

Thanks in advance

Switched from Virgin to PM as part of the $20/60go CAN/US/MEX deal in January. I have a separate phone for work, and I have a tablet for my browsing/streaming needs at home, so I really only use my phone on the go (public transit when I go to the office 1x a week, running errands, travelling, etc.).

A few disappointments so far, to the sound of 80s-90s music:

TIME AFTER TIME

TELUS network sucks. I use it where I live (Montreal region), in Toronto (where I need to go sometimes for work), and in Alberta (I visit friends there), and I often get only 1 bar in closed spaces. It didn't happen with the Bell network. I don't miss calls, but loading web pages and apps seems to take forever.

WHO CAN IT BE NOW?

I am inundated with spam calls since moving to PM. It may be a coincidence, but I doubt it. Virgin had an anti-spam call feature that blocked some incoming calls, and some other calls were flagged as 'potential spam' as part of the feature. PM doesn't have that, and some weeks I get like 10 spam calls a day.

YOU GET WHAT YOU GIVE

On the other hand, I love their app, the payment / monthly allocation system is great (no stupid '$5 increments' rule like PC Mobile or No Name where you always carry a balance), and the price point is great.

SHOULD I STAY OR SHOULD I GO?

I was paying $36 a month with Virgin (for 20go only) after two consecutive increases in 7 months. So it's a matter of price vs quality. I am not using my phone that much. I also have an old iPhone 12 that may explain some issues (though they were not as frequent with Virgin). I plan on changing phones this fall so maybe I'll wait.

$20 is a killer price.

PROMISES, PROMISES

I was told tier-3 brands were just as good as tier-2 or the OGs, but I am starting to have doubts. Thoughts? Similar experience? People who have buyer's remorse?