Not a Koho user, but I might need to borrow $200 this week. I'm reading the website and I'm confused as hell. It looks like I need a cover membership, which is then advertised as free? So this is all free?
Since its the may long weekend will child tax still be paid on the 19th? (Day before) or the 20th now
I've been waiting more than 10 hours to receive a email transfer when I ask the person who sent me the email it says on their account that the money been deposited when I asked the customer service they say that the money they don't see it when I call interact, they say that they see the transfer, but it's not deposit yet after they tell me that this bank been having a lot of problem and I'm not the first one who's calling this week
Any one else still waiting for there pay chequ to deposit?? Normally in by now
I just wanted to share a positive KOHO experience since you usually only see people posting when things go wrong. Had my account locked, and when it got reopened it was a bit broken. I couldn’t sign up for any plans or get my interest rate sorted. It is worth mentioning I could still access my money the whole time, it was just the extra features that were down. Took a few days of their support team working on it in the background, which wasn’t ideal, but they stuck with it and got everything fully resolved. Not the fastest process, but they didn’t drop the ball and I really appreciate that. Anyway, just wanted to throw a positive one out there for once ◡̈
Hey everyone, I wanted to share my experience because I’m honestly devastated.
Years ago my KOHO account was locked due to fraud. I was the victim, not the one who did anything wrong. When I tried to come back to KOHO recently I created a new account not realizing that wasn’t allowed.
When I found out, I immediately contacted support and was completely upfront about the whole situation. I explained the fraud history, that I had created a second account, and asked them to help me sort it out properly. I was nothing but polite and transparent throughout the entire conversation.
They locked my new account while they “looked into it,” which cancelled my Interac autodeposit, and then this morning I got an email saying my account has been permanently closed with no explanation given “for security reasons.”
I did everything right. I was honest. And I got punished for it.
Has anyone else experienced this? Is there any recourse? I really loved KOHO and just wanted to come back as a customer.
my sister sent me an email transfer at least 10 hours ago and on our side it says that the money was deposited, but I don't see the money in my account. I called interact and they told me that the money was not deposited yet so now I don't understand where is the money I've been talking with customer support and they're acting like they don't know nothing. They said they will escalate the case, but it doesn't look like nothing is fixing. I heard that that they have a lot of problem with email transfer in the past few weeks. That's what the interact people told me is anybody been living the same thing and do I receive my money or I will not receive it
KOHO I have an account that I cannot access because it’s using an OLD number that I no longer have access to.
i have the correct e-mail and I’ve also proven my Identity with GOVERNMENT LICENCE AND VIDEO OF MY FACE but because I don’t have access to phone number I can’t access my account and I can’t contact even Bot help unless I’m logged in, and there’s no customer service number
please let me access my account and my money please help
Has anyone received EI yet? I usually get it between 5:45-6pm est but nothing yet
I am so frustrated! KOHO has my deposits and wont process them. I usually receive mine by 10:45 AM and for some reason it’s taking much longer today. Anyone else experiencing this ????
Entered a dispute.
Was told 9 business days ago credit will be added to my account in 1-7 business days.
Simply chatted in to see what's happening.
Took them 27 minutes to pass off my chat.
I think I'm done with KOHO.
Hi. Has anyone had any problems with their deposit? I've tried transferring money from my KOHO to my Wealthsimple. The amount was deducted from my KOHO but I did not receive it in my WS account? I also didn't get an email notification of the interac transfer. I called their customer service and they said the transfer was successfully but they didn't say anything about the fact that I did not receive the money nor a confirmation email. What to do now?