r/IndiaBusiness

I’ve been running an eCommerce business for a while now, and one problem still doesn’t make sense to me:

Customers place COD orders…
Confirm on call…
And then refuse delivery when it actually arrives.

No cancellation. No response. Just straight rejection.

This creates a chain reaction:

• Double shipping cost
• Inventory stuck in transit
• Cash flow delay
• Complete waste of time

What’s surprising is — this isn’t a rare case. It happens regularly.

I’ve tried:

• Confirmation calls
• WhatsApp verification
• Limiting COD in certain areas

Still happens.

I’m genuinely curious:

Why do customers behave like this?
Is it impulse buying? Fake orders? Competitor activity? Something else?

Would love to hear from:

• Other sellers
• Delivery partners
• Even customers

[ Removed by Reddit on account of violating the content policy. ]

So we have a grain trading business and it needs constant attention and monitoring. I’ve seen people saying that business can’t grow if its owner dependent only. But how can a traditional business can be system dependent?

I’m currently scaling a refrigerated transportation business in India. We’ve started securing large contracts in cold chain logistics (FMCG/food segment) and now need to expand fleet capacity quickly to meet demand.

Evaluating:

•	Debt (asset-backed / secured) to finance trucks

•	Equity / strategic partners for faster scale and flexibility

Looking to connect with investors open to debt or equity.

We can connect to talk in detail.

Hey folks, I’ve been doing a deep dive into the F&B space, specifically street food and Quick Service Restaurants (QSRs). I have a few specific questions about consumer behavior and scaling a brand from scratch.

1. Is the Momo business completely discretionary? During inflation and global crises, budgets tighten. Technically, eating out is discretionary. But do people actually avoid cheap street food like momos during high inflation, or do they flock to it because it’s a cheap comfort food?

2. The "Wow! Momo" Paradox Wow! Momo started over a decade ago. They recently crossed ₹500 Cr in revenue, but they are still posting massive net losses. Were they ever profitable in their early days? Is it actually feasible to build a massive, highly profitable business only around momos, the way McDonald's, Burger King, or Domino's did with their core products?

3. Surviving the Restaurant Trap I know the traditional restaurant business is notoriously risky. I want to avoid that entirely. What if I build a traditional street stall, but make it highly brandable and hygienic? Is a "branded cart" model easily expandable? Also, the biggest F&B headache is attrition—how do I actually hire and retain good people for a street-level stall?

4. The "Under ₹1.5 Lakh" Aesthetic Cart Idea I want to start a stall for under ₹1 Lakh to ₹1.5 Lakh max, running on 1-2 staff. But I want to add serious aesthetic value—like a beautiful traditional chatri (umbrella), some artificial grass, and natural seating (like bamboo stools), just to make it Instagrammable and premium. Has anyone tried this? What are some crazy but practical ideas to replicate this setup fast without getting chased away by the municipality?

Would love to hear from anyone running food carts, cloud kitchens, or QSRs!

*Used AI for Enhancement

Hi, I am starting a Kerala snacks brand. Focusing on banana, tapioca and jackfruit chips. Looking to find distributors or stores majorly in Delhi and nearby locations. Any tips on finding distributors. TIA!!

Hey everyone,

I’ve been thinking about how small businesses handle Google reviews.

One thing I noticed is that many businesses struggle because unhappy customers often go straight to leaving a negative review, while satisfied customers don’t always leave one.

So I experimented with a simple idea:

Ask customers first if they are satisfied:

- If yes → guide them to leave a public review

- If no → collect private feedback instead

The goal is to help businesses understand issues internally while improving overall ratings.

I’m curious to hear from business owners here:

- How do you currently handle customer feedback vs public reviews?

- Do you face issues with negative reviews affecting your business?

- Would a system like this actually help, or is it not practical?

Not promoting anything here — just trying to understand if this is a real problem worth solving.

Would really appreciate honest thoughts 🙌

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I'm setting up a Sole proprietorship and taking FSSAI license.

Should I use my own name or should I apply with a name like XYZ Foods?

If XYZ foods, should I get trademark for that?

I'm trying to get started with bare minimum expenses.

Did well with a B2B marketing business in Western markets and am now looking for someone knowledgeable in the export space, as I’m transitioning into it. I want to leverage low-cost production countries.

I don’t have much market information or data, so I’m looking for someone who can point me toward good opportunities to sell to other businesses.(specifically the product/material & industry)

I’m aiming to scale this big, as my skill set is in getting leads, acquiring businesses and handling sales meetings. The only thing I lack is market insight.

If you have knowledge, let me know. Any info is appreciated.

Delhivery lost a parcel and RTO is through the roof.

BlueDart plays weight discrepancy games every single shipment. Shiprocket somehow manages to be the worst of both, highest RTO and weight issues.

.RTO literally eats my margins alive.

Someone please tell me there's a courier out there that doesn't suck. What's actually working for you?

Theres so much product's in local markets that have cartoon / sports / branded characters and names on them. be it school bags, purses, shoes, sports jerseys, sports cards, posters, stickers etc.

they have images of barbie, walt Disney characters, sports stars, or other fashion brands names.

i wanted to venture into printing gift items and merchandise also in same format of using cartoon and sports images ( cricket stars, football stars, tennis stars ) , products such as tea cups, crockery, plastic covers, cards, posters, jerseys, accessories but someone told me i would get into trouble due to copyright but i asked then how is everyone else doing it openly without any repercussions...

i would list them on online platforms not do street selling.

anyone please guide me.

Hi everyone, I’m currently involved in the IBC world buying distressed assets at a discount to market value. I’m now branching out into business broking to facilitate buying and selling established companies. I have existing mandates from buyers and a few businesses ready for transition, and I'm looking to grow that network. If anyone here is an owner looking for an exit or an investor looking for opportunities, let’s chat. Send me a DM and let’s see how we can collaborate.