r/ITIL

What do you prefer when choosing an ITSM tool: highly customizable or more opinionated/less customizable platforms?

From my experience, when a tool is not very customizable, you usually end up building a lot of things outside the platform (integrations, workarounds, custom processes, external automations, etc.), which also creates extra workload.

But at the same time, I’ve seen many posts from people saying that highly customizable tools can become a problem too, because teams end up over-customizing everything, which increases maintenance complexity and operational overhead.

So in your experience as IT managers:

• What balance works best?
• Have you regretted choosing either extreme?
• Do you prefer flexibility or simplicity/governance?

Hi!

I passed my ITIL exam, when I´m nervous I tend to DoubleClick the sentences I read. Stupidly I doubleclicked one question with both mouse buttons and the option "Searching With Bing" opened, which I cliked too.

I closed the tab withtin 0,1 seconds and the proctor didn´t complain at all, maybe he didin´t even see it (it was at the beginning of the exam).

Does anyone have an opinion about this topic? I passed the exam, I could do it again but tbh, I don´t want to go trough it anymore. Has anyone have experiencies with this and Peoplecert?

What is the best way for me to keep my ITIL current? If I pay the yearly fee will it keep it current?

So I messed up…

I had a 1-year ITIL Foundation voucher and just realized it expired yesterday. I genuinely thought I still had a bit more time left.

Am I completely screwed, or has anyone managed to get an extension/grace period from PeopleCert or the training provider after expiry?

And if not, what’s the cheapest legit way to buy a new voucher these days?

Appreciate any advice 🙏

I'm new to this cert and just starting to study. I'm signed up to take the ITIL 5 Foundations exam later this year, and I have the learning guide/course package. My question is about the ITIL 4 materials, though - there are tons online, and I'm wondering if using those would be helpful or harmful in prep for the ITIL 5.

Do the concepts carry over, or does ITIL 5 rewrite some concepts so using the previous materials would be now inaccurate? Does anyone have experience with both and can speak to this? Thanks!

Hi everyone,

I’ll be taking the ITIL 4 Foundation certification exam soon, and I have a few questions about the renewal process.

As far as I understand, there are three ways to renew the certification: retaking the exam, earning another ITIL certification, or subscribing to PeopleCert Plus. I’m wondering whether the PeopleCert Plus option might be the most convenient.

Besides keeping the certification active, it seems to also include a second exam attempt, which sounds useful.

What would you recommend based on your experience?

Thanks in advance!