u/juluko04

What do you prefer when choosing an ITSM tool: highly customizable or more opinionated/less customizable platforms?

From my experience, when a tool is not very customizable, you usually end up building a lot of things outside the platform (integrations, workarounds, custom processes, external automations, etc.), which also creates extra workload.

But at the same time, I’ve seen many posts from people saying that highly customizable tools can become a problem too, because teams end up over-customizing everything, which increases maintenance complexity and operational overhead.

So in your experience as IT managers:

• What balance works best?
• Have you regretted choosing either extreme?
• Do you prefer flexibility or simplicity/governance?

Hi everyone, I’m looking for some advice on how to move forward with my career.

I currently work as an IT consultant, mainly building automations and integrations using Python, Django, and JavaScript, and managing ITSM tools and integrations between systems.

The thing is, my academic background is actually in Law. During my university years, I started working in IT and gained experience there, and over time I ended up fully transitioning into this field.

Now I’m a bit unsure about how to continue growing. I don’t know if I should pursue a formal degree in computer science or a related field, go for a master’s degree, or just keep building experience and learning on my own.

I feel like my background is a bit unconventional, and I’m not sure what the best path forward is in IT.

Any advice or experiences would be really helpful. Thanks!

Hi everyone, I’m looking for some advice on how to move forward with my career.

I currently work as an IT consultant, mainly building automations and integrations using Python, Django, and JavaScript, and managing ITSM tools and integrations between systems.

The thing is, my academic background is actually in Law. During my university years, I started working in IT and gained experience there, and over time I ended up fully transitioning into this field.

Now I’m a bit unsure about how to continue growing. I don’t know if I should pursue a formal degree in computer science or a related field, go for a master’s degree, or just keep building experience and learning on my own.

I feel like my background is a bit unconventional, and I’m not sure what the best path forward is in IT.

Any advice or experiences would be really helpful. Thanks!