r/Hilton

For employees, how can I politely request an upgrade without sounding like an entitled Diamond? Best practice? Advice?

I was auto checked in and got a digital key. I will arrive late - like 11pm, with wife and kid.

I normally wait and make the request at the front desk. In this case, I want to make the request through the chat in the app, but not sound like a diamond douche.

that normal?

Friend added me as 2nd guest on reservation and only I will stay. They’re giving me the free breakfast, but not the other benefits of late check out, 500 baht restaurant credit, and room upgrade since the main guest on reservation won’t be staying.

I might not have a Hilton stay this quarter and doubt I’ll put in the effort to spend it at a hotel restaurant. It looks like the gift card site is back operational- has anyone tried it lately?

Context: I booked three double queen rooms at a Hilton Garden Inn out of town for our work crew - One room for 5 nights, the second for 7 nights and the third for 8 nights. Two guys per room working 12 hour shifts in a dirty factory outage.

After the first night, they returned to the rooms at 8pm to rooms not being touched. No problem. The crew lead stopped by the front desk the next morning and requested service for all three rooms each day we have booked. Doesn’t even have to be fresh sheets, but towels, toilet paper and bed made. You can probably guess, no service occurred. Day 3 requested. No service. Day 4 crew lead spoke to the GM, who offered breakfast vouchers for each room and bought our crew dinner and he ASSURED us housekeeping would be taken care of each day going forward. Guess what, they were never touched while we were on property.

So I get the trusted survey a few days after we checkout and list all details. Diamond member. Spent $3,200 on this stay alone. The manager responds, and REMINDS me that he provided breakfast vouchers and paid for a dinner. Then explains he cannot offer any refunds but is offering 40,000 points as a service recovery. Idk what to think….is 40,000 enough? 20 nights combined with three rooms that were never serviced with daily requests? Not trying to be an asshole, but would love feedback before I respond! TIA

I’m going on my (56F) first solo trip for 4 nights 7/11-7/15. It’s only an hour and 40 minute flight. I can use up to 4 FNC, also have $950 (4 Aspire $200 resort credits and 3 Surpass $50 credits)in Hilton credits to use.

Torn between 4 nights at the Waldorf Astoria Monarch Beach or 2 nights at The Waterfront Beach Resort and 2 nights at the Waldorf Astoria Monarch Beach.

I’ve reserved a car but may cancel. I’m pretty sure I’ll be able to pretty much just hang out at the hotel and use my credits. It’s a solid amount for only me.

Any thoughts from those that have stayed at both resorts?

I've had this happen on more than one occasion this year.

99% of the time, e-Check-in, Digital Key, and check-out via the app work flawlessly.

But, more frequently, I'm getting the "Oops, we need to verify a few things, please stop by the front desk" error when trying to check in via the app. This week, I had to physically show my CC and physically swipe it (no tap) to process the incidental hold. This is the same CC I've used for 5 years for all of my Hilton spending.

The same hotels usually don't offer digital keys, or, you have to specifically request it at the front desk. There is no ability to bypass the front desk and go straight to your room.

Same hotels have the same issues at check-out. I'm often out by 5AM, so the FDA is either busy making breakfast, or asleep. I always check-out via the app. Just today, I got an error saying "Please stop by the front desk". The FDA keyed in my room number and made 2 clicks and I had my folio. This was a Hampton Inn, so no F&B, no incidentals, etc. I asked the FDA about the lack of digital check-out. He shrugged and said "that's the way it always it. Management rules."

If I reserve a room on Hilton.com, do I really need to call the hotel beforehand to confirm my reservation? I will be checking in at the desk because I was not able to pay the pet fee online (if I were using a 3rd party to book, which I no longer do, I would definitely call the desk ahead of time).