Is 40,000 points enough?
Context: I booked three double queen rooms at a Hilton Garden Inn out of town for our work crew - One room for 5 nights, the second for 7 nights and the third for 8 nights. Two guys per room working 12 hour shifts in a dirty factory outage.
After the first night, they returned to the rooms at 8pm to rooms not being touched. No problem. The crew lead stopped by the front desk the next morning and requested service for all three rooms each day we have booked. Doesn’t even have to be fresh sheets, but towels, toilet paper and bed made. You can probably guess, no service occurred. Day 3 requested. No service. Day 4 crew lead spoke to the GM, who offered breakfast vouchers for each room and bought our crew dinner and he ASSURED us housekeeping would be taken care of each day going forward. Guess what, they were never touched while we were on property.
So I get the trusted survey a few days after we checkout and list all details. Diamond member. Spent $3,200 on this stay alone. The manager responds, and REMINDS me that he provided breakfast vouchers and paid for a dinner. Then explains he cannot offer any refunds but is offering 40,000 points as a service recovery. Idk what to think….is 40,000 enough? 20 nights combined with three rooms that were never serviced with daily requests? Not trying to be an asshole, but would love feedback before I respond! TIA