
HSBC (UK) have blocked my account for over 5 months
See picture above. HSBC have opened an investigation for 'potential fruad' over 5 months ago, for a payment of £135 into my account which I have full confidence is not anything illegal. I have called multiple times, to which the customer service advisor has consistently told me that they have no information and can only tell me what the fraud team relay to them, which is always that the invesigation is ongoing and I need to wait patiently as these things often take a while.
I am unable to transact with this account, and transfer money out except my salary, but my savings are locked and have been since the start of the investigation.
Please advise what I can do in this situation as I have already complained and recieved the dismissive email above.