r/GoogleSupport

Two-Factor Authentication Help

Hello - I am having trouble login into my google account. The two factor authetician is set up to my old number ( i added my new one for a backup ) and the passkey is on an old device i dont have access to. how do i get into my account? please help!

reddit.com
u/paintshopladyyy — 4 hours ago

My Google account was permanently disabled on April 17, 2026. Google flagged it for an alleged policy violation. I strongly believe this is a mistake or false positive, and I need your help figuring out what to do next.

Hi Reddit,

My Google account was permanently disabled on April 17, 2026. Google flagged it for an alleged policy violation. I strongly believe this is a mistake or false positive, and I need your help figuring out what to do next.

Account ban information

Automated reply for first appeal.

Reply for second appeal.

What happened

  • I migrated approximately 5,000 photos from an older Google account to this one
  • I personally reviewed every single photo I uploaded, found nothing problematic
  • The flagged content may have originated from backed-up media from years ago that I never individually reviewed
  • I was completely unaware of any violating content in my account

What I stand to lose

  • ~500 GB of Google Photos collected over 10 years, irreplaceable memories and family photos
  • Google Maps saved locations and travel history
  • Gmail linked to multiple businesses and 100+ websites, SSO logins will break
  • Google Drive files critical to my work
  • Google Keep with stored ideas and notes
  • YouTube history, recommendations, and paid subscriptions

What I've tried

  1. Submitted 2 appeals through Google's official appeal portal
  2. Both denied, Google says the account cannot be restored, future appeals will be closed
  3. Google Takeout is inaccessible, I cannot download my own personal data

My questions for this community

  1. Has anyone successfully recovered an account after two appeal denials?
  2. Is there any way to access Google Takeout when an account is locked?
  3. Should I pursue a formal legal data access request under Indian law?
  4. Is there a way to contact a human Google reviewer?
  5. Has anyone dealt with account suspension after importing older media?

I have 10 years of irreplaceable personal and professional data at stake. This automated decision is affecting my livelihood and mental health.

Any help, advice, or direction is greatly appreciated 🙏

reddit.com
u/chees3burgr — 16 hours ago

Family Link age verification for hacked account

Just like most of the posts here, I was a victim of the Family Link exploit. However, I think my guy didn't expect me to shut him out immediately, so I have taken some control back of my account, changed passwords and all that. I'm also on a new copy of Windows and my recovery options have changed.

Google is asking me to verify my age, which I can, but I have to upload a piece of ID. Because the Family Link is still active, will the hacker see or get notified that I'm trying to verify my age? What happens if verification is successful?

thanks in advance!

reddit.com
u/LongjumpingSlice4354 — 4 hours ago

I’m having a problem signing in

I have been locked out of one of my accounts for over a month now and I can’t sign in because whenever I try, a message pops up saying I have to wait for a verification code because of “too many failed attempts”. I have repeatedly tried after waiting over 48 hours without trying to sign in, I’ve tried signing in after a week of not attempting to, and I have tried using other devices. None of this is helping and the Google support is maddeningly unhelpful. What do I have to do to regain access to my account?

reddit.com
u/Successful-World2812 — 3 hours ago
▲ 3 r/GoogleSupport+1 crossposts

Google Messages deleting recent texts on Galaxy S21 (One UI 6.1) — unable to recover

Hello,

I’m using a Samsung Galaxy S21 running One UI 6.1, and I’m experiencing an issue with Google Messages. I’ve been using Google Messages as my primary messaging app for the past 2–3 years, and I have not used Samsung Messages as my default app during that time.

Recently, I noticed that a significant portion of my text messages is missing. Older conversations are still intact, but many of my more recent messages (both sent and received) have disappeared. The issue is ongoing, as even messages sent today are being deleted shortly after appearing.

To try to resolve this, I have already taken the following steps:

  • Cleared the app cache
  • Cleared app data
  • Restarted the app
  • Restarted my phone
  • Updated the app to the latest version

None of these steps have resolved the issue, and messages continue to disappear. Additionally, the Gemini icon that was previously present in the app is now missing.

I’m looking for guidance on how to recover these missing messages, as they are important.

Thank you.

reddit.com
u/LostMasterpiece5375 — 6 hours ago

Your account has been disabled

Hi everyone. Good day. Has anyone of you encountered and tried logging in to your google account. "It looks like this account was created or used with multiple other accounts to violate Google's policies. The account might have been created by a computer program or bot.

I have manually created my email and google disabled it. I have sent an appeal. This email is very important to me as this is my work email related account.

Hopefully someone can help me with this one.

Thank you

reddit.com
u/Individual-Level-804 — 12 hours ago
▲ 4 r/GoogleSupport+1 crossposts

Stuck on "RCS Connecting" – Pixel 10 Pro on Google Fi (Going on 4 weeks)

I recently moved my wife from an iPhone 13/T-Mobile over to a Pixel 10 Pro on Google Fi. Everything was great for two weeks, but now her RCS is completely broken—it just stays stuck on "Connecting."

The bigger issue is that she isn't receiving any group texts at all. Since I’m the one who talked her into switching, I’m definitely feeling the heat!

What we’ve tried so far:

  • Cleared storage/cache for Messages and Carrier Services.
  • Uninstalled/reinstalled apps.
  • Deleted the eSIM and reactivated service via the Fi app.
  • Countless hours with Google Fi support (they keep telling us to "wait 24 hours" for an escalation that never happens).

The current standoff: Support offered a refurbished replacement, but she’s (rightfully) annoyed at the idea of swapping a brand-new phone for a refurb after only a month. We haven't tried a factory reset yet, but that’s the last "nuclear" option.

Has anyone dealt with this "RCS Connecting" loop on a Pixel 10 Pro? If you found a fix that didn't involve a factory reset or a refurbished swap, I’d love to hear it.

reddit.com
u/THC_Monster — 6 hours ago

Can't recover or login Google Account

I recently changed my phone password, phone number and recovery email for my kontraturkiye@gmail.com account. However, after 2 weeks of that I've been kicked out from all devices and can't login anymore. recover page always tries to send an email to this account and I cannot get a code via SMS or recovery email. Can I get supporet for this case?

reddit.com
u/twili78 — 9 hours ago

Locked out of my own account

I for some reason got locked out of my own account because Google detected "unusual activity" on my account. I am now trying to log in and it asks me for a phone number for verification. I put in my phone number to verify and it says "This phone number has been used too many times". So I tried using a temporary number. After I did that it blocked my possibility for verifying with a number, since the one I used apparently also had a few attempts. When I click, "Try a different method" it just refreshes the screen into the phone number verification tab.

https://preview.redd.it/q09e5rothjwg1.png?width=1278&format=png&auto=webp&s=9d63543203116b8730ac27cd96acf0ab8a47a6be

https://preview.redd.it/ost8oe00ijwg1.png?width=1067&format=png&auto=webp&s=2be4350302c47435d275755cdcbc157e9092b25b

Anyone know a way around this? Its extremely annoying.

reddit.com
u/NovelLove2 — 12 hours ago

Google deep research not working

I've been trying to do a deep research in my paid google pro account for nearly 12 hours today, I've tried countless times on my mobile device and on a PC. continue to get this message.

"I'm sorry, I'm experiencing unusually high traffic right now and am at full capacity. Please try again later."

Whats the go? Anyone else getting this?

reddit.com
u/Repulsive-Oil-6280 — 16 hours ago

How can I recover my Google account if your help page didn't work?

I have a Google account that I hadn't used for six years (around 2020) until I remembered I had important documents in it, and I really need to recover it. I don't remember any password for that account, and my attempts have been unsuccessful. I'd like to contact a real person from Google to help me with this problem or to give me direct access to the account. I don't know what I should prove I have the account, but I really need it. Does anyone know if anyone has any way to recover my account without using the password, or if anyone can help me contact Google directly?

reddit.com
u/Proof_Speaker_9003 — 22 hours ago

Deleting the first passkey on my phone

I just created a passkey on my Android phone, but I don't see the option to remove this passkey. Auto generated passkey. I don't want to risk losing access to the account if I lose the phone. I just want to know where I should look to remove it. I have full access to my account, but there is no option to remove the passkey. I added a passkey in Bitwarden for this account, but I would still feel safer if the passkey on this phone were removed. Any ideas?

reddit.com
u/Josephhhx — 4 hours ago

im locked out of my gmail and need help.

i have both my gmails on my phone, but my phone kinda stopped charging and doesnt turn on.the thing is i have all my socials,games etc on those gmails and i rly need them. and those two gmails are set to 2FA with each other so if i try to recover one account it asks me for the code sent to the other account and i dont have access to either i know the passwords and i even have SMS authorization for one availaible but whenevr i do it it just asks me to use the gmail code aswell no matter what and if i click on try another way it just says not enough info provided please try again, should i js forget about em or can i still get them back?(also my phone is dead ive replaced almost all motherboard parts but it just wont go past the bootloader its a Motorola edge+ 2020, the only thing left to change is the IC and get a new Mid frame and plastic plate for the pressure, i got it working a few times by jumpstarting the battery but when it ran out of charge it wouldnt recharge)

reddit.com
u/Fair-Appearance4142 — 5 hours ago

Account Access

Hello. I have an elderly relative who has a Google account. Lots of his family photos of people no longer with us are stored on a Google Photos app on his iPhone. He does not remember the password. When we try to recover access to the account, a code is sent by text to a mobile phone number he no longer has access to. I cannot figure out any other way to gain access to the account. Is all lost, or is there something else I can try?

reddit.com
u/SeveralHospital7882 — 14 hours ago

Forgot pin

I forgot my pin and my chromebook is set on auto lock with pin so everytime I close it or it goes to sleep I have to sign in again. but when I got to set a new pin or change the lock settings I get this screen. Does anyone have any ideas for how I could change my pin?

u/OkSkin9886 — 1 day ago

Lost access to 2fa due to suddenly broken phone, can not log into google on my new phone because "you're already signed in on another device or browser"

my phone recently broke due to hardware issues from the factory rendering the display broken, due to this i could not transfer all my 2fas (google included) to a new device, all the 2fas are stored in the google cloud so it wouldn't have been an issue except whenever i try to sign into it on the new device it first says "google has confirmed this device is yours" then after clicking next it says "you're already signed in on another device or browser", I've tried recovering the account several times, even waited 3 days to try again also using the link sent to my gmail on my pc which still has access to my google account to log in on my phone with no success, same line "you're already signed in on another device or browser", i have access to both my recovery email and phone number, i posted on the community hub and got no response, google one support was no help. Not only is it impossible to get in contact with someone at google, i still can't access my account. is there any way to actually talk to someone at google who could finally solve me endless suffering in this matter?

reddit.com
u/nibba101 — 1 day ago

Mi ex cuñado me robó una cuenta de Google antes de ser mi cuñado, me ayudan a recuperarlo?

(admins no lo borren) Me lo robó un ex cuñado pero sin saber que iba a ser mi cuñado en algún punto de mi vida, se que fue el porque cambio mi Instagram de ese momento a su nombre completo, y hasta 2 casi 3 años de haberme dejado con su hermana, me doy cuenta de quien me había robado mi correo de Gmail.
no tengo dinero, necesito alguien que me quiera ayudar porque no tengo dinero para pagar una recuperación, pero perdí mi correo en pandemia y tenia varias redes personales y cosas importantes en ese correo y vi que cambió el numero y el correo de recuperación y ese correo es importante sentimentalmente ya que tiene un juego que jugaba con mi padre antes y no he podido volver a tener acceso a el. le agradecería a que me ayuden.

reddit.com
u/fercho123321 — 2 days ago

Saw "Error 400 Bad request: Your client tried to issue a malformed or illegal search" on my chrome history, but I never actually saw it when browsing.

This happened to me as said in the header, what makes me worried is that it appeared right after a reddit question asking if searching anything illegal on google could get you banned in my history ( i searched that since im someone that has been having those kinds of intrusive thoughts lately)

reddit.com
u/Worldly_Bit_1417 — 2 days ago