Is every event company this disorganized?
Is every event company this disorganized? I work for a very small corporate event company as a coordinator. I've worked events before, but this is my first job at an event company.
Seemingly, there is no real structure or procedures in place to ensure any kind of coherence or quality control.
For example, I work under 3 project managers on up to 40–50 events per year, plus helping sales with proposals for future events. I frequently find myself confused and uninformed, because for each event I work on, I only see part of it. Sometimes the other coordinators are working on the same events, but none of us actually have updated information. Then something inevitably gets forgotten, because the PMs and bosses can't keep everyone in the loop, and somehow I or another coordinator are always at fault.
By the way, this company hates meetings. They never have them unless forced, and then the meetings are chaotic and long because the boss — the salesperson — never has an agenda and barely knows the big picture of anything.
The project managers work under the salesperson, who is herself a bottleneck and obsessive micro-manager (she is also the owner): only she can make decisions about how an event is run. PMs are not entrusted with any decision-making, and the salesperson is the main contact for clients from beginning to end. Yet due to her micro-managing, she has no time to do things like make sure contracts are signed (we lost clients over it this year) or organize workflow. I get work dumped on me from all sides and multiple people, but no one person ever actually knows what I'm working on. On top of that, it's always urgent and I always have to move at breakneck speed. If I mention it's too much, I just get slapped in the face with the fact that the PMs and owners work obscenely long days all year round, not just leading up to or during an event.
Other than my workload being immense and the pace being quick, nobody wants to check or review my work. My boss literally gets upset when I ask her to review anything. They send things out to clients without reading or reviewing them, then get upset when what I did isn't aligned with their vision. But I don't know what to tell them. I frequently try to keep them aware of what I want to do and ask clarifying questions, but in the end I am blocked from talking to clients or even being CC'd on emails, so I only get the PM's or salesperson's rehash of what the client wants, and in a very incomplete or vague way.
Recently, I purchased a corporate gift and chose the nicer bag option ($2 more) and put it on the bill. A PM saw it after the fact and got upset because in this instance the nicer bag was a "waste of money" for reasons I didn't know about. Another example: I was asked to do a task I had never done before to help a PM save time. I asked to see a previous example, was told to just do it because there was no time, then got reprimanded for doing it wrong — the PM didn't read it before sending it to the client, and the client complained. The PM then complained about having to spend an hour correcting it afterward, whereas the task itself takes half a day. So in the end, it was still time saved for the PM.
Is any of this normal? I'm looking for a new job but honestly I'm just curious.