r/Dominos

We are a very low volume store, which I always intuitively understood to be due to poor location, but the new owners have stressed they are very confident they can turn that around quickly with more outreach and marketing. Only 5 inhouse employees, nobody's getting let go (yet lol). They wanna extend our operating hours when it's already super dead most of the day...

The new owners kinda have the vibe of having just graduated from Domino's University so I'm guessing they'll be really strict and by-the-book on every little thing.

as an insider myself, I have had some encounters:

1. during rush hour, we get this call from this woman who had a delivery. she lived in the neighborhood behind the dominos and she said her pizza was cold and she had to microwave it. for some context, it was in the peak of flu season and half of the drivers were sick. And the rush caused the orders to lag behind. I told her that to which she responded “well maybe you shouldn’t be taking orders”. I instinctively told the manager. he tried to calm the woman down and he had to give her a full refund. The only problem was, she wanted a picture of the receipt after it had been canceled. If you’re a worker, you know that cant happen. she said she will never be ordering from dominos again and abruptly hung up.

2. when I was doing my cleaning tasks, I got a call and picked up the phone. it was a woman and she said she had ordered a meal to be delivered the previous day right before it closed (around 11:50). she said when she got the pizza, there was barely any toppings on it. It turned out the store had ran out of some toppings and she kept on saying that she had a video of what she received. she was not answering direct questions from the manager and she eventually hang up. It’s not wise to order right before close.

3. not my story but my managers story. Apparently, in the middle of a rush, this grandma came through the pickup window and said the app said it was ready. when my manger told her that it hadn’t been made yet, she tried to hit my manager from the window and then got out of the car and started making her way to the lobby door. My manager instinctively locked the door and the lady started pounding on the window. Eventually, she left. Not without flipping the whole store off, of course.

im curious to know what rude customers other workers encountered

We wanted to get 2 pizzas and 2 sandwiches, but I guess there really is no way to make it cheaper? It was over $30 and someone said they get you if you don't know really how to use the app. Is that the price it should be?

I love getting calls and walk-ins and having people say they just saw the online only deal and want to order it with us in store.

They'll say online only to me and proceed to be confused why they might need to go online for the online only deals.

People are legitimately frustrating

Staying in mandalay bay for rally.what you doing for fun around here after seminar?

Just wanted to get a consensus on what everyone is bagging during morning prep. Here at my store, we are bagging Loaded Tots, Boneless Chicken, Loaded Chicken, Pasta, Grilled Chicken for Pasta, and Bone in wings. We have a temp manager from another store helping out and she says that they only do grilled chicken for pasta, pasta, and the bone in wings. Just wanted to get a consensus to see if any other stores do the prep like we do.

I was waiting for my pizza outside and it took a while and I witnessed 3 different delivery people come and go for a single location. Is this normal?

Now I know why dominos makes so much money because they enslave their employees cut their hours left and right and treat them like -hit but it's all good just like pizza hut is going down so will dominos