r/CellPhoneCanada

is there any provider that has promotion of 0$ per month?

canada

Has anyone ever dealt with a massive mobile data overage/glitch with Virgin Plus or another phone company?

On April 18th I suddenly started getting texts saying I was reaching data overage charges:

11:00pm – 95% data warning
11:26pm – $300 in additional data charges
11:40pm – $500 in additional data charges

Then at 3:40am I got a text saying that I’m $50 over my data had been temporarily blocked because of additional charges.

When I checked my account that morning, my bill suddenly showed over $1200 in data overages. Apparently in only a couple hours I had gone around 70GB over my plan.

The thing is, this makes absolutely no sense for my usage. I have a 60GB plan and I never even come close to using all my data normally. I also wasn’t even halfway through my billing cycle when this happened.

I called Virgin immediately and they blocked the data. Since then it’s been almost 3 weeks of back and forth calls. Some reps have told me it sounds like a glitch/impossible usage, while others say the charges are “valid.” Another rep told me they couldn’t investigate properly until the bill officially generated.

Now the bill is out and it’s over $1400. I paid my normal monthly amount, but obviously I cannot afford this and honestly would never pay that for data usage I don’t believe actually happened.

I’ve been with Virgin for years and have NEVER gone over my data before. I’m also confused why the supposed legal data block text didn’t come until hours after all the overages had already piled up.

Has anyone experienced something similar or successfully disputed something like this? I feel like I’m getting nowhere and the situation is really stressing me out.

Looking for a cheap alternative backup prepaid plan only. Too many non-government/banking related smartphone apps needing phone verification. Other than 711 Speakout, what other options are there.

Basically a burner phone for 2FA smartphone apps.

Must be non-voip. Tried this already.

Before I buy one from Apple any good deals for iPhone 17? All the company’s I called will charge me much higher than Apple

Some want $40 for iPhone and $60 min for internet and Thats way too much I pay $35 for internet don’t use the whole gbs

I am also getting the 512gb

Absolute insane asylum over on the Freedom sub. I posted my honest review of Freedom (not great, not terrible) and immediately was inundated with completely bananas replies blaming my device, my location, not manually rewriting the code, being a “big 3 agent” just absolute loon tunes nuttery and now I’m banned. What the actual F??

I have a plan with virgin for 27$/M BYOD which is a good deal but really bad coverage in Manitoba. I was wondering if there is any way I can keep my number when I go for a vacation for the next three months. Like maybe pay 5$/M to keep my number actively no data no text?

Question about the exclusion of "premium text messages" or "short code messages" in some plans which include "unlimited" text. If I want to avoid this exclusion, the cost of the plan jumps quite a bit.

I can't find anywhere on Bell's website the current cost of sending or receiving the above messages. Does anyone know the cost per message? I get short code messages from my bank when money is withdrawn from my account or money is spent on my credit card. I'd hate to have to pay for every message.

Need to replace a phone. My first thought it just to buy an unlocked one off of amazon, but looking at the prices it the financed freedom option makes it seem like you are just going to pay less over the entire period of your phone lease than buying new. What is the catch?

I am probably not going to be able to convince my family to switched off of freedom, so being stuck with freedom for the next 2 years is not really a issue.

Telus dropped the ball big time and I'd like to warn others to stay away.

For clarity I got two iPhone 15 Pro Maxs. After ordering them over the phone with the Loyalty department they took almost 3 weeks to ship, far longer than acceptable. And when I received the phones they were far below the standard of the previous refurbished phones I received from Telus.

Phone A: 

• The screen arrived detached from the housing. It is lifting so much so that it can be peeled right off of the phone’s frame. 
• A warning is displayed upon unlocking the phone that states that the screen was replaced with an inauthentic part, by an unauthorized service centre.

 

https://reddit.com/link/1t71rgk/video/tbxohz72hvzg1/player

https://preview.redd.it/tgxbjxiaivzg1.png?width=1290&format=png&auto=webp&s=8d2d5b8794f2a2a4cba42922dfd491d6f3691678

Phone B:

• Arrived covered in dirt or sand. Which could be found in all ports.
• The charging port looks damaged by water or otherwise. 
• The phone is also heavily damaged, with scratches and dents on all sides.

 

https://preview.redd.it/bz11tclehvzg1.jpg?width=3024&format=pjpg&auto=webp&s=489fc94195e3c2dbe966df6e37921a13458d244f

https://preview.redd.it/p2htdclehvzg1.jpg?width=4032&format=pjpg&auto=webp&s=1bc2ea2de3c317cf796dedf28c921f86009bbc3f

https://preview.redd.it/hi6ldclehvzg1.jpg?width=4032&format=pjpg&auto=webp&s=1d00510e5424d6d4e13d92c70b209b1412d0dfa3

https://preview.redd.it/0ycfmplehvzg1.jpg?width=4032&format=pjpg&auto=webp&s=c0feab8381082e48a16adeb5bc01572bca4702aa

When I began the process of returning the phones, I was told there was several days wait for a waybill. Waited several days only to get an email stating that Find My iPhone was still enabled and a waybill couldn't be issued. But obviously I understood that I'd have to wipe and disable FMI before I shipped the phones back. I'm not sure what mechanism they used to remotely check the software status of a phone in my possession, but I digress. Had to wait several MORE days after that to receive the Waybill and send back the phones.

So altogether, 3 weeks to ship, 2 days to be delivered, 1.5 week to receive the Waybills, 4 days for them to receive it. At this point my patience is spent. Just abhorrent. The customer service is poor, their system is slow, and the product is so subpar it's laughable. This is what happens when corporations cut and cut until nothing is left. There is no longer any quality control at Telus.

Hi everyone,

I’m with PC Mobile and having issues when using hotspot with my other devices. Does PC Mobile actually allow hotspot? Are there restrictions on streaming or certain sites?

Thanks!

Update: After restarting my phone and devices, hotspot with PC Mobile is working properly on all devices, including iPad and computer. Not super fast, but not slow either.

I had a number with Speakout that was intended for emergencies. I kept it in a phone that was powered off most of the time.

Powered it on recently to check the balance and found out it's no longer in service.

Logged into my account online, just to find there was no balance, and that my phone number is no longer in my profile. Did some reading afterwards and found out about the Rogers 3G issue.

Is there a way to get my number back? I'm not sure if it's with Rogers now, but if it is, how do I go about that? It isn't absolutely critical to get the number back, but it's a number I've had for a while and would prefer to get back access. Don't think I had too much of a balance, so I'm not too concerned with recouping that.